Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Encourage clear and effective email communication by regularly coaching employees on their writing styles. Provide them with good examples of both internal and external email communication, and provide specific feedback on common problem areas.
You can effectively build rapport in your face-to-face conversations by reflectively pausing before answering questions or addressing concerns.
Most presentations include the delivery of quantitative information, defined usually as the hard numbers, results or benchmarks that indicate achievement of specific numeric goals like revenue or customer acquisition. But including more intangible qualitative elements in a presentation can be a very effective tool for telling the story behind the numbers.
Research conducted by web marketing company HubSpot indicates that the best time to send marketing emails is early morning. The highest click-through rate for the day occurs between 6 a.m. and 8 a.m.
Cultivating a professional image through impression management is the focus of new research from Harvard Business School professor Laura Morgan Roberts, who pointedly states that “if you aren’t managing your own professional image, someone else is.”
Many organizations eschew standard hierarchical reporting relationships for less-defined dotted-line scenarios. If you find yourself managing or being managed in a dotted-line relationship, follow these two suggestions:
It is relatively simple to spot and deal with employees who demonstrate incompetence, poor work ethic and attitude problems. Their performance usually speaks for itself. Significantly more challenging and frustrating are the people in your organization who appear to be productive but subtly undermine the performance of others.
Sales professionals know that building and managing a reality-based sales pipeline involves more than just calls, appointments, proposals, demos and follow-up. The most important technique is asking for the order.
If you’re an old dog at giving presentations with PowerPoint, it might be time to spice up your slide decks with some new tricks.
These statements are guaranteed to sour your customer interactions.
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