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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Thanks to our increasingly online (and visible) lives, it’s more im­­por­­tant than ever to know how to apologize well. When you wrong some­­­­­one—a colleague or a customer—apologize by doing three things:

Executive coach Joel Garfinkle quotes Peter Drucker as noting that past ­leaders knew how to tell, while future leaders would know how to ask. Here’s how Garfinkle advises asking others for feedback on your performance:

An admin reader recently wrote, “My goodness, will you please do a piece that tells people the difference between ‘intra’ and ‘inter’? While you’re at it, ‘effect’ vs. ‘affect’ wouldn’t hurt, either.”
Affirm your credibility in a meeting with these five tactics:

In business writing, you don’t receive extra credit for slathering your sentences with fancy phrases, the way you did in college. Do that in a memo or e-mail, and you can expect eyes to glaze over. Here are five "less is more" tips for writing more effectively at work.

Knowledge still confers power. Five things you can do to maximize it: 1. Follow up immediately. 2. Let yourself learn. 3. Focus. Now. 4. Explain what you learned. 5. Ask.

The co-worker in the next cubicle hums all day. Yesterday your boss dressed you down in front of the entire team. Another admin has been griping about the same issue for a week. In every case, it would be all too easy to ignore the problem, or avoid confrontation by sending an email. But in every case, a live conversation is the better solution.

When Olympus Corp. CEO Michael C. Woodford got fired recently, he fought back by going to the press with claims of financial wrongdoing by the company. His is a lesson in how to carefully orchestrate a forced exit.

Veridian Credit Union issued this ultimatum to workers: Quit smoking, curb obesity, or you’ll pay more for health care in 2013. That workplace trend is on the rise, giving us one more reason to make “get healthier” a resolution for 2012.

The power of transparency is that it speeds trust and collaboration, says Dov Seidman, founder and CEO of compliance training firm LRN. And, surprisingly, it’s incredibly disarming.
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