In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
Letitia Baldrige, author and formal social secretary and chief of staff to First Lady Jackie Kennedy, offers her advice on remaining gracious in a world that sometimes forgets its manners:
Asking questions is more effective than trying to know all the answers, says Andrew Sobel, author of Power Questions: Build Relationships, Win New Business, and Influence Others. The right questions “make people like you, trust you, and want to work with you.”
Lady Gaga, Madonna, Michael Jackson, or Elvis … we can learn a lot from these pop culture icons. I’m not suggesting you wear a dress made of meat, highlight body parts with tassels or moon dance between cubicles. Yet, here are four lessons pop culture icons can teach us:
Twitter requires a little restraint: first because of the 140-character limit and second because, in the words of a top tweeter, you’ll want to “think before you click.”
Organizations tend to get insular. You and your team can easily start thinking from the inside out instead of from the outside in. Some ways to get closer to your customers:
“A change agent,” write the authors of Who Took My Pen ... Again?, “has the courage to see things that are and know they could be better, and to see things that aren’t, and work, dream, plan, and learn about them, in order to bring them into reality.”
Your personal brand is ultimately about maintaining a consistent, professional presence online—on LinkedIn, Twitter, Facebook and blogs—and in the real world.
Some people succeed despite themselves—or maybe there’s more to it than that. Consider the story of Leonard, a man with an eighth-grade education who made it big in construction.
What’s the rule on these four sentence-starting and -stopping strategies? 1. Starting a sentence with “and” or “but.” 2. Launching a sentence with “There is” or “There are.” 3. Ending a sentence with a preposition. 4. Starting a sentence with “however.”
Does unethical behavior beget more unethical behavior? Author and professor Dan Ariely has seen how people are more likely to lie and cheat after seeing others behave dishonestly.