Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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When it comes to upselling, salespeople often don’t make the offer, come across as too pushy or fail to convince the consumer. Upsell effectively like this:
Even though meetings are often informal, they offer you an opportunity to showcase your speaking ability. Don’t miss the chance to shine in front of your boss, teammates and other important people.
Figuring out how to keep a project moving when you need help from a colleague can be challenging. Business writer Esther Schindler suggests these tips.
Many writers develop their own quirks and styles over time, and it’s possible to identify their writing just by the words and phrases they use. One common style quirk is using prepositions too much, especially the word “of,” says Grammar Girl blogger Mignon Fogarty. “Overusing it can make your writing sound passive and fussy.”
For many people, their cellphone is an extension of their arm during the workday. Some consider the device a distraction, but can it also be useful and increase productivity? For Lifehacker writer Mihir Patkar, the answer is yes.
A new University of Southern California study says brain processing speed increases from 5% to 20% when people are standing compared to sitting.
Research shows overconfidence can raise your status even if you don’t have the skills to back it up. A paper on the subject by Jessica Ken­­nedy of Vanderbilt University and Cam­­eron Anderson and Don Moore of UC Berkeley attempts to explain this phenomenon.

How do you build a positive professional relationship with a shy boss? That’s what one reader asked recently on the Admin Pro Forum.

Nothing is what happens when you go through the motions instead of digging into social media to advance the goals of your organization.
Jorie Scholnik is an assistant professor of student development at Sante Fe College in Gainesville, Fla., as well as an etiquette associate at the Protocol School of Palm Beach. We connected with her recently to learn how administrative professionals can best conduct themselves on the job.
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