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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Bosses aren’t the only ones who can provide feedback to employees. Giving negative feedback requires you to counsel and criticize in a way that alerts a co-worker to where the problem lies and what must be done to solve it. Follow this seven-step method:
Whatever you say about other people (“She’s brilliant, funny, a slacker, rude, hard-working ...”) shapes the way people see you.

“As iron sharpens iron, so one man sharpens another.” — New York Jets quarterback Tim Tebow, quoting Proverbs 27:17

Networking may seem like a mysterious skill that’s beyond your grasp, but actually, it’s as simple as this Golden Rule: Always offer to help, and never expect anything in return. Three ways the rule works:

More corporate training departments are turning into pseudo charm schools. They’re sending employees to business etiquette classes (or hiring personal coaches) to put polish on everything from business correspondence and conversational skills to personal hygiene. At stake: professionalism and credibility.

You know the types: the co-worker who seeps negativity and hostility; the gossip-monger; or the critic, who always nitpicks others’ work. So, what happens when you have several in one workplace? In some cases, a toxic work environment is a result of a laissez-faire manager ...

Research shows that people take longer to reply to voice messages than other types of communication. Even getting a voice message heard is a challenge. So what can you do to ensure that people respond to a message you leave them? Try these tips:

Are you “smothering” perfectly good verbs? Example: You turn “decide” into a noun, making it “decision.” Then you need to use “decision” as a verb, so you write, “make a decision”—forgetting that you could simply use “decide.”

The IRS has released its annual list of “dirty dozen” tax scams. (IRS News Release 2012-23) The list for 2012 contains few surprises. Nevertheless, taxpayers should remain vigilant. Here’s a quick rundown.

The IRS has released its annual list of “dirty dozen” tax scams. (IRS News Release 2012-23) The list for 2012 contains few surprises. Nevertheless, taxpayers should remain vigilant. Here’s a quick rundown.

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