Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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What to do when your boss is late.

Problem: When quoted material comes at the end of a sentence, the pileup of punctuation causes con-fusion. Lesson: American style calls for always placing periods inside the quotation marks. (In contrast, the placement under British style depends upon whether the punctuation applies to the sentence or the quoted material.) Example: Then, he said, “Please finish […]
The wide availability of document templates makes it possible to create a range of business documents without thinking about the proper format. Test your knowledge of the current standards for correspondence with this quiz. 1. On the first page of a business letter, start typing ___. 2. On a standard-size letter, set the side margins […]
Issue: Strong listening skills are vital when handling sensitive personnel issues. Benefit: You'll enhance your reputation among employees and the top brass as a problem-solver. Action: Practice the techniques ...
Issue: You probably track several HR-related numbers, but are you sure you're tracking the right ones? Benefit: By tracking the right metrics, you enhance your perception as a strategic partner. ...
Are negative attitudes among your team members getting you down — and dragging down results? Some sage advice from the experts:
Overly friendly staff members can pose a real dilemma for managers. How can you keep a professional distance and avoid the appearance of favoritism, yet still make sure that you don’t alienate the employee? Here are some tips that can help: Be direct. Many managers are simply too polite. They nod and smile while the […]
Stress isn’t always caused by overwork. Even if you’re completely efficient and can manage your workload, you’ll still be stressed and demotivated if you don’t address behind-the-scenes reasons like these: – Fear of failure or risk. If you do the best you can, and it’s not perfect, or it doesn’t happen immediately, what’s the worst […]

Merchandise motivates sales staff more than cash because it offers "trophy value," a constant reminder of the achievement, says a new Incentive Federation survey of executives from small and large businesses.

If you're planning to do more instant messaging (IM) as a way to avoid your spam-clogged e-mail system, take note: IM spam—or "spim," as it's being called—is growing like wildfire.

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