Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

Want to arrange an informational interview with a senior executive at a company where you want to work? Cold-calling can succeed, but approach it tactically.
Ask precise questions and let your employees respond.
When filling a job, gather some colleagues to help you read finalists’ résumés.
To train employees to think like CEOs, ask them to evaluate your company’s SWOT: strengths, weaknesses, opportunities and threats.
Have your employees rate each of their job duties from one to 10 based on enjoyment level.
No one’s perfect, and eventually you will need to prod even your No. 1 star to shape up. If you only point out failings in your mediocre workers—and overlook weaknesses in your top professionals—you may face morale problems.
When someone pontificates, you probably tune out. But if it’s your boss, you may not have the luxury of ignoring what the blowhard says.
Many employees tell us that their managers are inaccessible. With bosses “in the field” or always “in meetings,” it’s hard for staffers to communicate late-breaking developments during the workday.
To win over your staff, communicate like a star salesperson.
When your company’s president suddenly asks what you think of your boss or a co-worker, you may not want to voice an honest opinion. If you’re too critical, you may sound like a malcontent. But if you’re too gentle, you may sugarcoat problems that need attention.