Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

If you notice your otherwise fine manager getting careless or making bad judgments, indirectly raise your concern by admiring a time when the boss didn’t take shortcuts.

Show that you listen

by on September 1, 1999 6:00pm
in Workplace Communication

Go beyond eye contact to reinforce what you hear.
Yes. When greeted with an insulting comment, don’t express indignation.
If you must make a first offer, give a number far higher than you’d accept.
When you’re finished explaining what must get done, ask employees, “What’s your first move?”
You can ask your staffers to do something, but that doesn’t mean they’ll do it
When speakers try to persuade you, they’ll usually go for credibility first.
Manage a team’s progress by asking workers at day’s end, “What did you do today?”
Starting the day with a dozen or more items may induce stress.
When you’re making deals, what you say doesn’t matter as much as what you see and hear.