Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Cultivating a professional image through impression management is the focus of new research from Harvard Business School professor Laura Morgan Roberts, who pointedly states that “if you aren’t managing your own professional image, someone else is.”
Many organizations eschew standard hierarchical reporting relationships for less-defined dotted-line scenarios. If you find yourself managing or being managed in a dotted-line relationship, follow these two suggestions:
It is relatively simple to spot and deal with employees who demonstrate incompetence, poor work ethic and attitude problems. Their performance usually speaks for itself. Significantly more challenging and frustrating are the people in your organization who appear to be productive but subtly undermine the performance of others.
Sales professionals know that building and managing a reality-based sales pipeline involves more than just calls, appointments, proposals, demos and follow-up. The most important technique is asking for the order.
If you’re an old dog at giving presentations with PowerPoint, it might be time to spice up your slide decks with some new tricks.
These statements are guaranteed to sour your customer interactions.
Communicating effectively as a team when making important decisions is easier to accomplish when you take the time to understand employees’ decision-making processes.
Best-selling author and historian Shelby Foote produced his authoritative three-volume, 2,500-page history of the Civil War using a simple but powerful strategy: To avoid being overwhelmed by the scope of the project, he committed to writing only 500 words per day.
Grabbing hold of your audience at the very beginning of a presentation is key to getting your message across and making an impact. You have less than 60 seconds to capture your audience. Use these 3 proven speech starters to do it.
Prefacing a statement or answering a question with the phrase “To be honest …” is a verbal tic that you should avoid at all costs.
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