Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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When someone calls and wants you to make a big decision or negotiate a deal, call them back.
You can’t help it. Without trying, you form opinions of others. When managing your staff, the big question becomes, “Are my impressions correct?”
Quiet employees are often excellent workers, but you may want to break through their silence and encourage them to share ideas and update you more regularly on their progress. If you find it hard to get them to open up to you, don’t keep trying to launch conversations.
Savvy managers have exceptional “b.s. detectors.” They usually know when someone is lying to them, and this insight give them a more accurate sense of an individual’s character.
Once you instruct entry-level workers, it’s important not to hover.
Tired of too much noise in staff meetings?

Cut to the chase

by on February 1, 1998 7:30pm
in Workplace Communication

Beware of babbling when you’re trying to persuade your boss.
Rather than start your day with a hastily scribbled list of tasks, take an extra minute to cluster the items by time of day.

Confident vs. cocky

by on February 1, 1998 7:00pm
in Workplace Communication

If you’ve ever spent any time with a career coach or outplacement specialist, you’ve probably been nagged about the need to come across as a confident winner in job interviews. That’s not as easy as it sounds.
If you’re tense or angry, don’t take it out on your computer keyboard.
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