Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Assertive managers influence employees to perform at a higher level. But if you push too hard, your aggressiveness can trigger a resistant backlash and alienate your team.
Just as you avoid desk clutter by making a snap decision to use, file or discard incoming papers, apply the same method to reducing e-mail buildup on your computer.
If an employee refuses to do work or argues with you, resist the urge to fight back by declaring “that’s unacceptable” or “you better shape up.” Instead, repeat what the person says in a nonthreatening tone.
If you give a presentation with slides or other visuals, don’t use them as a crutch.
If you’re about to disagree with your boss, replace meaningless phrases such as “with all due respect” or “if I may beg to differ” with a question.
Before letting a temp go, ask for input on a workflow issue.
Do something unusual before letting a candidate depart an interview.
Sometimes the most seemingly harmless, pliant employees can surprise you. You may think you can rely on them to mean what they say. Then you get burned.
How to respond to uncomfortable situations in the workplace
Motivating rising stars is a breeze. You just set high goals, dangle juicy rewards and let them get to work. But trying to ignite the passions of minimum-wage workers requires more effort.
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