Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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There’s a fine line between habitually disagreeing with what you hear and selectively asserting yourself with the goal of helping your company thrive. It depends on when you decide to challenge the consensus and how you express yourself.
When you want to persuade others to side with you, it helps to select the proper context within which to couch your remarks. By framing comments in a way that increases your listeners’ receptivity, you can pry their minds open and earn their approval.
If you’re confronted with a problem, treat it as a puzzle that you must piece together.
If you’re stuck with teammates who exhibit certain annoying traits, focus on changing your attitude in dealing with them.
If you’re leading a training session with your staff, follow adult learning principles to ensure that everyone absorbs your main points.
If you want to convince a resistant colleague to listen to you, appeal to her in a straightforward, reasonable manner. Don’t resort to GAS—guilt, anxiety or shame—as a way to get her to agree with you.

Avoid oversmiling

by on September 1, 1998 6:30pm
in Workplace Communication

Everyone likes a cheery, positive co-worker. But don’t overdo it.
All the data in the world won’t help you manage better unless you sift through it to make sound judgments. Amassing vast information can actually work against you if you become immobilized by all the facts at your fingertips.
How to react to a number of uncomfortable situations in the workplace

Craft your image

by on September 1, 1998 6:30pm
in Workplace Communication

When you change employers, 90 percent of your early success in your new job depends not on your work product but on your personality.
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