In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
Let others explain stuff to you—repeatedly.
If you’ve begun telecommuting, here’s a good way to maintain your
visibility in a faraway home office: Ally yourself with key customers
in your town.
Q. My boss has built a friendship with
one of our new employees. They do stuff outside of work together. I
feel my boss has lost her ability to be objective about this employee.
On several occasions I have pointed out to my boss when this employee
has abused company policy or not performed up to standards. She agrees
that this behavior cannot continue, but nothing changes. I doubt she’s
even discussing it with the employee. What can I do?
Always keep a pen and pad handy when you’re on the phone.
Standing up straight and balancing your weight on both feet can improve your image.
A worker repeatedly completes an assignment incorrectly
You want people to see you as bright, attentive and incredibly quick.
But you secretly wonder if you’re really all that brilliant.
Assertive managers influence employees to perform at a higher level.
But if you push too hard, your aggressiveness can trigger a resistant
backlash and alienate your team.
Just as you avoid desk clutter by making a snap decision to use, file
or discard incoming papers, apply the same method to reducing e-mail
buildup on your computer.
If an employee refuses to do work or argues with you, resist the urge
to fight back by declaring “that’s unacceptable” or “you better shape
up.” Instead, repeat what the person says in a nonthreatening tone.