Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Can you switch between first (I or we) and third person (he, she or they) in the same paragraph? Writing coach Lynn Gaertner-Johnston says you can, as long as you allow clarity to be your guide.
Experts in corporate communications advise leaders to deliver bad news in five steps: tell it all, tell it fast, explain what you’re doing about it, make it clear when it’s over and get back to work. In 2010, Hewlett-Packard’s board failed to follow these steps.
Are you aware of how much you influence others daily? Here are three techniques to increase your ability to persuade and gain results.
Speaking in public can be a nerve-wracking experience for many people. But you can learn to manage your nerves, says Darlene Price, speaking coach and author of Well Said! Presentations and Conversations That Get Results. “Fear is what drives nervousness,” she says.
Fight procrastination ... Bring all your calendars in sync ... Become a great networker ... Seize the power of LinkedIn recommendations ...

If you’re always setting goals you never seem to accomplish, the problem may be that you’re doing it wrong. Next time, try these tips from Ken Cheo, principal at Winfree Business Growth Advisors.

Your body language can often make a stronger impression than the words you say or the work you do, notes Caroline McMillan. This is true especially in the conference room. Here are a few tips.

Have you ever been blindsided by a comment that someone makes— particularly if it’s offensive or not true? How do you handle it? Do you react with a defensive explanation? There’s a better way: Ask a question. It will disarm the critic, give you time to think and allow you to better understand the accuser’s meaning.

Whether your employer is offering career-development opportunities or not, you need to make sure you’re always growing and sharpening your skills by doing three things each month, writes Heather R. Huhman.

Create PDFs on the spot ... Keep track of the boss’s flights ... What you can learn from free LinkedIn stats ... End conversations gracefully ... Strengthen your secret questions.
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