In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
When trying to impress higher-ups so that you earn the raises and recognition you deserve, produce lots of short-term wins.
Q. During a performance review, my
boss asked me what salary increase would “keep me happy.” I responded,
“What am I worth to the company?” I thought that was a smart move, but
I was wrong. My boss didn’t really answer the question. The next week
he told me what my raise would be in a voice-mail message (he was out
of town). I was disappointed.
Q. I recently got some feedback that alarmed me from a client. He said
I was too laid back, that I didn’t seem enthusiastic enough about
working on his account. How can I change?
You can persuade, delegate and lead people more successfully if you understand what they’re thinking. But most people won’t tell you what’s on their mind. It’s up to you to guess.
You know the importance of setting goals. But does that awareness translate into action?
How to exhibit confidence with words and body language
You may hesitate to delegate because you lack faith in your employees.
You undermine your credibility by not standing up straight.
Ideally, you should write something down to remind yourself to do it later.
Your employees look to you to set ground rules on effective communication.