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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Q. I’ve been asked to lead some training seminars for groups of employees at my company. I hate public speaking, and I really hate teaching people who seem a lot older and smarter than me. In the two sessions I’ve already led, I’ve been mortified when I try to ask questions and the group just sits there, silent. I wind up making a fool of myself. What can I do?

Promises, promises

by on December 1, 1998 1:30pm
in Workplace Communication

When a boss promises to give you a raise or promotion at some future time, don’t just nod, walk away and wait for your big day.

Is that a threat?

by on December 1, 1998 1:30pm
in Workplace Communication

If you’re job hunting, use your search as leverage to improve your current situation—just don’t twist your boss’s arm too hard.
You’ve just returned from a job interview, and you must put a thank-you note in the mail right away. Rather than just jot down how much you enjoyed the meeting, go a step further.

Sell with prompts

by on December 1, 1998 1:00pm
in Workplace Communication

Win over others with questions, not lectures.
When you miss a promotion or lose your job, take a broad perspective.
You may work smart, but all your brilliance won’t matter if people perceive you as explosive.
Your employee expresses fear about calling an angry customer
You can train someone to perform certain tasks well. But you can’t transform an obnoxious whiner into a dynamic leader.
When lining up employees to join task forces, committees or other work groups, you need to select the right mix of people for the best results. Ideally, you want the teammates to gel and lift each other’s contribution to a higher level.
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