In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
When you miss a promotion or lose your job, take a broad perspective.
You may work smart, but all your brilliance won’t matter if people perceive you as explosive.
Your employee expresses fear about calling an angry customer
You can train someone to perform certain tasks well. But you can’t transform an obnoxious whiner into a dynamic leader.
When lining up employees to join task forces, committees or other work groups, you need to select the right mix of people for the best results. Ideally, you want the teammates to gel and lift each other’s contribution to a higher level.
Whether you’re sending an e-mail or a paper memo, incorporate the three Bs of clear writing: brevity, bullets and beauty.
When managing your employees, you may find it hard not to boss them around. But if you try to overmanage them, they may rebel.
Don’t let your anxiety cripple you when you’re turning on the charm or trying to persuade a powerful audience of bigwigs.
You like to tell your team, “I’m here to help and answer any questions.” That’s fine. But some people will more than accept your offer of assistance: they’ll enlist you to do their work for them.
Smart managers treat note-taking as a vital skill. The act of writing down what they hear helps them retain key points, brainstorm for ideas and make connections between diverse elements.