In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
At its headquarters in Tokyo, Honda Motor Co.’s leaders stock their product-design teams with laypeople who know nothing about technology.
Take a customer-service tip from Rob Bell.
You probably won't find it in your job description, but one good way to do your own job better is to help your boss do hers better, too.
Team leaders need to help their people be on their best workplace behavior. How are your team's on-the-job manners? Test yourself with this quiz:
It may not appear in your job description, but making the boss look good—and even protecting him or her from the slings and arrows of everyday business—has to rank up there with your most important "unspoken" duties, right? (Otherwise, what happens to you when the boss goes down in flames?)
Problem: Reader Judy Woodliff asked us whether "elders retreat" should carry an apostrophe after the "s" in "elders" to make it possessive.
Early in a job interview, you ask for much more money than the other side could possibly offer. In your first meeting with a new vendor, you make a low-ball bid that’s sure to be shot down.
Unless you push ahead, the forces of inertia will bog you down, and one of the most powerful forces of inertia is objections.
Think you’re a pretty big wheel, eh? Forget it, you piker! You’ll never be a leader on the order of that liver-spotted captain of industry, Mr. Burns.
Ronan Tynan, the Irish tenor who has sung everywhere from Yankee Stadium to Ronald Reagan’s funeral, is a fighter. When his legs were amputated below the knees after a motorcycle accident, Tynan trained hard enough to win Paralympics gold medals. Then, he earned a medical degree. At age 33, he decided to start a singing career.