Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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If you disagree with someone, don’t rush to interrupt.
Don’t wait for stragglers, or you’ll penalize those who were punctual.
You can use the Internet to educate your team about what your competitors are doing.
You might be making it easier for headhunters to steal your best employees. If you allow your organizational charts and company directories to get loaded onto the Web, you invite trouble.
Before you try to persuade people, you want them to respect you. Establishing rapport helps.
You’re facilitating a meeting and you want to cover ground quickly. Preparing and distributing an agenda ahead of time isn’t enough. You must also stick to it.
If you and an employee disagree about his work quality, strip away judgments and focus on measurable results. Arguing over subjective factors won’t solve anything. You’ll both insist you’re right, and that will spark antagonism and defensiveness.
At many organizations, 80 percent of the profits come from about 20 percent of the customers. Top salespeople already know this. That’s why they lavish attention on their “A” clients to keep them happy.
A range of new technological tools now helps managers accommodate disabled employees.
A dark past can come back to haunt you when you’re vying for a promotion. If you don’t get rid of the skeletons in your closet, you put your reputation on the line and risk exposure.
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