Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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You might be making it easier for headhunters to steal your best employees. If you allow your organizational charts and company directories to get loaded onto the Web, you invite trouble.
Before you try to persuade people, you want them to respect you. Establishing rapport helps.
You’re facilitating a meeting and you want to cover ground quickly. Preparing and distributing an agenda ahead of time isn’t enough. You must also stick to it.
At many organizations, 80 percent of the profits come from about 20 percent of the customers. Top salespeople already know this. That’s why they lavish attention on their “A” clients to keep them happy.
If you and an employee disagree about his work quality, strip away judgments and focus on measurable results. Arguing over subjective factors won’t solve anything. You’ll both insist you’re right, and that will spark antagonism and defensiveness.
A range of new technological tools now helps managers accommodate disabled employees.
A dark past can come back to haunt you when you’re vying for a promotion. If you don’t get rid of the skeletons in your closet, you put your reputation on the line and risk exposure.
Some employees don’t buy into teams, but that doesn’t necessarily make them bad. You can turn these independent- minded staffers into valuable contributors by letting them produce results on their own terms.
You know you’re reliable. But that doesn’t count for much unless your boss and co-workers have faith in your follow-through. The more they perceive you as a rock-solid performer who stands by what he says, the more they’ll trust you to deliver on your promises.
Q. Almost two years ago, I was forced by my boss to take a transfer employee from another department who I knew was trouble. This person likes to pit employees against each other by bad-mouthing them. She has managed to foster several allies among my staff.
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