Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

If you use e-mail to ask an employee to do something, begin by explaining why.
Enunciate better by loosening up your tongue and lips.
A slimy, no-good manager got promoted over me. It makes me question whether to stay.
If a top executive requests a reasonable favor, such as having you attend a short conference and report on what’s said, say “yes” with enthusiasm even if you privately dread doing it.
My neighbor got a mangy old dog, Jake, from a shelter. The poor thing had been abused. Now Jake cringes whenever anyone walks in the room.
I know employees like that.
You’ve earned a promotion or joined a new employer. In your first week, you notice that your peers and bosses don’t head home until after 6 p.m., an hour later than in your old job.
Exchanging small talk requires an etiquette all its own. By conveying warmth and confidence in quick encounters with your employees, colleagues and clients, you gain their trust.
If you’re happy telecommuting, don’t take it for granted.
You network aggressively to forge alliances that can help you get ahead. But don’t stop after you befriend a few VIPs. Consider managers at your level.
You’ve probably seen surveys indicating that many employees are motivated by job satisfaction more than money. So you adopt the “do what you love” philosophy.