Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

Q. I’ve learned that my company will shut down my unit. The firm claims it would like to keep me on in some other capacity, but there’s nothing available.
Want to arrange an informational interview with a senior executive at a company where you want to work? Cold-calling can succeed, but approach it tactically.
You come to your boss with a detailed written summary of what you do and why you deserve more money.
Bring the right reading material.
Have your employees rate each of their job duties from one to 10 based on enjoyment level.
No one’s perfect, and eventually you will need to prod even your No. 1 star to shape up. If you only point out failings in your mediocre workers—and overlook weaknesses in your top professionals—you may face morale problems.
Ask precise questions and let your employees respond.
When filling a job, gather some colleagues to help you read finalists’ résumés.
To train employees to think like CEOs, ask them to evaluate your company’s SWOT: strengths, weaknesses, opportunities and threats.
When someone pontificates, you probably tune out. But if it’s your boss, you may not have the luxury of ignoring what the blowhard says.