Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Issue: You know how to help employees who are fired or laid off. But HR people often forget those principals when facing that
problem themselves.
Benefit: With proper planning ...

If you're a "hyperhelper" or "give-aholic," ask yourself these questions, suggested by a psychologist, when someone asks you to do something:

Problem: A case of "dangling modifier": when the subject of your sentence doesn't agree with the description that precedes it.

Stress may be inevitable, and it can be a positive force. But your ability to keep from burning out is important not just for your productivity in the office but your physical health, as well.

We all hear about the importance of networking, but how do you measure the strength of your networking skills? Take this quiz and find out.

Problem: "I know to use the article 'an' before a vowel," writes Penny Perkins, Dayton, Ohio. "Do you use 'an' before a silent 'h,' as in 'an honor student?'"

Even if your co-workers are your only customers, applying the principles of great customer service will allow you to sell your skills at a premium price.

How do you use your skills and role as a manager to help the team achieve success? Well, it likely depends on how you, personally, define success.
Every leader absorbs important lessons that propel him or her from follower to leader. Here are nuggets of wisdom that several celebrities say helped them reach the top:
Last week, your right-hand person lost a million-dollar account, apparently because he failed to follow up after a customer complained. Do you forgive him or show him the door?
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