In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
You may think that you are a good manager, but you’ll sabotage your success if you don’t talk like a leader. By overdosing on qualifiers, inserting lots of needless filler phrases and giving wimpy opinions, you’ll lose chances to earn the respect of your employees and bosses.
Jerry Colangelo, owner of the Phoenix Suns and Arizona Diamondbacks, runs businesses that employ more than 5,000 people. His employees have ranged from basketball stars such as Charles Barkley to part-timers at ballpark concession stands. We spoke with Colangelo about his management philosophy and the lessons he has learned after 33 years in the business of pro sports.
If you manage employees who’d rather point fingers than get their hands
dirty and solve problems, don’t let them get away with it. Hold
Monday-morning quarterbacks responsible for speaking up while they can
still do some good.
Show employees that you care about them as people, not worker bees.
Your staffers possess skills that don’t relate directly to their jobs.
Looking for ways to demand more accountability?
Laptop users often dislike having to plant themselves in a space that’s only two feet or so from a phone jack.
You may already hook up new hires with “buddies,” experienced employees
who can help them adjust to their new surroundings. But there’s a
better way to make newcomers feel welcome: Give them two buddies.
Workers trained in teams perform 40 percent better on tasks than those
who receive one-on-one instruction, according to a study by Richard
Moreland, a psychology professor at the University of Pittsburgh.