Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

Q. Our new hires earn far higher salaries than people like me who’ve been here awhile. This seems unfair.
Q. Some of my employees are jealous because I’ve been rising fast here and bypassing a lot of well-liked people.
Q. Part of my job is to call our customers and people I don’t know in my company’s branch offices. I’m really nervous when I have to pick up a phone and call strangers, especially if I have to ask them for something.
Q. My boss is a strong-willed guy. You can’t win an argument; he has an answer for everything.
Jim Ericson, 63, runs one of the best life insurance companies in the United States: Northwestern Mutual. The Milwaukee-based giant is the country’s largest provider of life insurance. Its 2.8 million policyholders own more than 5 million policies. Readers of both Fortune and Worth magazines have selected Northwestern Mutual as their favorite insurance company.
If you want to impress your boss with brilliant ideas, pick the right time.
You’re annoyed by a co-worker’s behavior, so you speak up.
You already know not to initiate office gossip.
Instead, shake hands and wish them well.
Q. My boss is a motormouth. She wastes my time and I’m less productive because of it.