Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

What to do when your boss is late.

Problem: When quoted material comes at the end of a sentence, the pileup of punctuation causes con-fusion. Lesson: American style calls for always placing periods inside the quotation marks. (In contrast, the placement under British style depends upon whether the punctuation applies to the sentence or the quoted material.) Example: Then, he said, “Please finish […]
The wide availability of document templates makes it possible to create a range of business documents without thinking about the proper format. Test your knowledge of the current standards for correspondence with this quiz. 1. On the first page of a business letter, start typing ___. 2. On a standard-size letter, set the side margins […]

Merchandise motivates sales staff more than cash because it offers "trophy value," a constant reminder of the achievement, says a new Incentive Federation survey of executives from small and large businesses.

If you're planning to do more instant messaging (IM) as a way to avoid your spam-clogged e-mail system, take note: IM spam—or "spim," as it's being called—is growing like wildfire.

Rather than training employees on 'soft skills,' it's best to hire people who already exhibit them. But determining an applicant's soft skills—such as personal accountability and a strong work ethic—is an inexact science.

Ask people who report to you to identify the greatest frustrations they face on the job.

You can own all the skills of a successful admin pro but, if you don’t understand how they fit within the organization, you’re just spinning your wheels. Here are five things you should know about your organization and how they will help you succeed: 1. Key players. Paying attention to the names and faces on […]
It's one thing to have an open-door policy and welcome input — including complaints — from your people. It's another to get caught up in every dispute between your team members.
Most of us recognize good or bad morale when we see it, but what is morale made of? It's a combination of attitudes that employees hold about their jobs, their workplaces, their managers, and the rewards they receive.