In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
If the purpose of your memo is to educate or explain, then you need to
organize your facts and write in clear, descriptive language. But if
you want to win over your readers—encouraging them to adopt a proposal,
for example— then you also need to consider how you align your
arguments to maximize their appeal.
You assume you know what it takes to get ahead at your organization. So
you dress for success, document all your decisions in detail and attend
all company functions religiously.
Q. In a meeting with all 120 of our
employees, I complained about our poor working conditions. The CEO
seemed concerned. But then a few of my co-workers got up to contradict
me, claiming everything was fine. What should I do?
Q. I yawn too much and my bosses are starting to notice. How can I come across as more energetic?
When you claw your way ahead, you’ve got to act like you’re above it
all. You can’t let on that you care what your co-workers say about you
or do to you. Radiate a low-key intensity so that people underestimate
you rather than root for you to fall on your face.
Q. I deal with a domineering VP who
uses the quizzing technique. Instead of telling us something, he
quizzes us to see if we can read his mind. Is there a diplomatic way I can get him to answer his own questions?
Q. My salary review was scheduled for
July. But my boss said that due to the potential reorganization of the
company, my salary increase could not be addressed until after the
board met to discuss changes. Should I sit tight and trust my boss?
Whether you’re job-hunting or you want to expand your circle of contacts, target the right group.
You should be expanding your skill set every 100 days or so.
Try to participate in meetings when your boss huddles with his boss.