Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

Giving a presentation is hard enough without worrying about your computer breaking down in front of hundreds of onlookers. But whenever you use laptops and project your mouse-clicks onto a big screen, problems can erupt.
Information is power, especially if you want to break out of a career rut. Begin by uncovering facts about other companies’ processes, problems and performance.
Years ago, as a smartass newcomer to the corporate world, my favorite joke was defining a manager as the person who sees visitors so everyone else can get the work done.
Q. Part of my job is to call our customers and people I don’t know in my company’s branch offices. I’m really nervous when I have to pick up a phone and call strangers, especially if I have to ask them for something.
Q. My boss is a strong-willed guy. You can’t win an argument; he has an answer for everything.
Q. Our new hires earn far higher salaries than people like me who’ve been here awhile. This seems unfair.
Q. Some of my employees are jealous because I’ve been rising fast here and bypassing a lot of well-liked people.
Jim Ericson, 63, runs one of the best life insurance companies in the United States: Northwestern Mutual. The Milwaukee-based giant is the country’s largest provider of life insurance. Its 2.8 million policyholders own more than 5 million policies. Readers of both Fortune and Worth magazines have selected Northwestern Mutual as their favorite insurance company.
If you want to impress your boss with brilliant ideas, pick the right time.
You’re annoyed by a co-worker’s behavior, so you speak up.