Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Experts say that reports of conflict between older workers and younger managers are greatly exaggerated—but generation gaps do create issues that both sides need to address. Here are some questions to ask:

Problem: "I know to use the article 'an' before a vowel," writes Penny Perkins, Dayton, Ohio. "Do you use 'an' before a silent 'h,' as in 'an honor student?'"

Even if your co-workers are your only customers, applying the principles of great customer service will allow you to sell your skills at a premium price.

How do you use your skills and role as a manager to help the team achieve success? Well, it likely depends on how you, personally, define success.
Every leader absorbs important lessons that propel him or her from follower to leader. Here are nuggets of wisdom that several celebrities say helped them reach the top:
Last week, your right-hand person lost a million-dollar account, apparently because he failed to follow up after a customer complained. Do you forgive him or show him the door?
Thomas Edison wanted smart, practical men to help run his empire of inventiveness. (As far as we know, he never hired a woman.) So, he devised a test to measure each applicant’s breadth of reading and knowledge.
“Winnie the Pooh” creator A. A. Milne also wrote serious works of fiction. Yet, his greatest success came from the Pooh books he wrote for his son. Milne considered himself a failure because he didn’t achieve fame the way he wanted.
Paul DePodesta’s brain processes information statistically, so when he left Harvard in 1996 with an economics degree and landed an internship with the Cleveland Indians Major League Baseball team, he’d already run the numbers for every baseball team in the 20th century.
A leader’s knowledge is deep, based on experience and knowledge of the industry, the organization and its clients.
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