In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
Motormouths jump on whatever you’re saying and babble at will. Don’t let them.
When making contacts at a conference or mixer, you already know not to dominate the conversation.
When you terminate employees, make every effort to minimize their embarrassment.
If you’re a team leader who needs to coordinate a group’s activities
and meeting times, save yourself hours of hassles by logging online.
You assume you know what it takes to get ahead at your organization. So
you dress for success, document all your decisions in detail and attend
all company functions religiously.
Do you treat staff meetings as a chore or as a chance to share ideas?
If the purpose of your memo is to educate or explain, then you need to
organize your facts and write in clear, descriptive language. But if
you want to win over your readers—encouraging them to adopt a proposal,
for example— then you also need to consider how you align your
arguments to maximize their appeal.
When you claw your way ahead, you’ve got to act like you’re above it
all. You can’t let on that you care what your co-workers say about you
or do to you. Radiate a low-key intensity so that people underestimate
you rather than root for you to fall on your face.
Q. I deal with a domineering VP who
uses the quizzing technique. Instead of telling us something, he
quizzes us to see if we can read his mind. Is there a diplomatic way I can get him to answer his own questions?
Q. My salary review was scheduled for
July. But my boss said that due to the potential reorganization of the
company, my salary increase could not be addressed until after the
board met to discuss changes. Should I sit tight and trust my boss?