Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

You want influential execs to like you and remember you. But if you try too hard, they may dismiss your desperate moves.
As founder, chairman, CEO and president of Storage USA Inc., the country’s second-largest self-storage company with $250 million in revenue, Dean Jernigan understands how to create a team.
Despite all the hype about the growth of job-posting sites on the Web, the fact is that Internet recruiting is overrated.
Enunciate better by loosening up your tongue and lips.
If you use e-mail to ask an employee to do something, begin by explaining why.
A slimy, no-good manager got promoted over me. It makes me question whether to stay.
If a top executive requests a reasonable favor, such as having you attend a short conference and report on what’s said, say “yes” with enthusiasm even if you privately dread doing it.
My neighbor got a mangy old dog, Jake, from a shelter. The poor thing had been abused. Now Jake cringes whenever anyone walks in the room.
I know employees like that.
You’ve earned a promotion or joined a new employer. In your first week, you notice that your peers and bosses don’t head home until after 6 p.m., an hour later than in your old job.
Exchanging small talk requires an etiquette all its own. By conveying warmth and confidence in quick encounters with your employees, colleagues and clients, you gain their trust.