In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
Advice on how to handle these sticky situations at work...
Fred Abrew, 62, became CEO at Equitable Resources Inc., a Pennsylvania
utility company, after nearly 40 years of climbing the corporate
ladder. He served as CEO for three years, leaving in 1997 with a
“golden parachute” worth $1.35 million. We spoke with Abrew about his
steady ascent to the top:
You can’t teach courage. But you can set an example and support your employees’ efforts to succeed in the face of adversity.
You love your job—at least 80 percent of the time. But you dread certain aspects of it and wind up dwelling on what you hate.
If you notice your otherwise fine manager getting careless or making
bad judgments, indirectly raise your concern by admiring a time when
the boss didn’t take shortcuts.
Go beyond eye contact to reinforce what you hear.
Yes. When greeted with an insulting comment, don’t express indignation.
If you must make a first offer, give a number far higher than you’d accept.
When you’re finished explaining what must get done, ask employees, “What’s your first move?”
You can ask your staffers to do something, but that doesn’t mean they’ll do it