Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Use these principles from the U.S. Marine Corps to lead your enterprise:
Legendary General Electric CEO Jack Welch uses these three strategies to make wise decisions quickly:
When ugly, unfair or even merely inconvenient events force themselves on you, remember that you are the one who decides how to respond.


For hundreds and even thousands of years, greed has been depicted as a plunderer of battlefields and a dragon hoarding glittering piles of treasure.

Problem: Moni Jackson, Toms River, N.J., takes minutes during a board of directors meeting. "At a recent session, the vice president stated that policies should be reviewed biannually," Jackson told us. "I found out later that she actually meant once every two years. I believe the word should be 'biennially.'"

As branch manager of one store in a chain of hardware outlets, you're responsible both for store operations and for deliveries to wholesale customers. Your best worker, Maisy, has made it clear to you she wants Homer's job ...
When performance problems have to be confronted, it is not always easy to get employees to respond openly. But if you can understand their behavioral cues, you can often know what they are not putting into words.

Issue: U.S. employers lose nearly $60 billion each year due to trade-secret theft, but many still often overlook this risk.
Risk: Your organization can be ruined if competitors gain access ...

Leaders often balance opposite qualities—passion and calculation, ego and humility—to keep them moving forward without going off the deep end.
When Stephen Bechtel was a boy, he loved helping his father build rail lines and highways through backwoods California. He never stopped building; he just took on bigger and bigger projects. In fact, many of the things he built are so big, they can be seen with the naked eye from outer space: