Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

1. Focus on what you want to happen, not on how you feel. The emotional response always kicks in first, but the trick is not to act on it. 2. Schedule a meeting to discuss the problem. Often, that’s the hardest thing to do. You hope the problem will resolve itself. Usually it doesn’t, and […]
Never exaggerate the quality or quantity of employee benefits, either in written communication or when trying to sell an applicant on your organization. Courts will make you stick to any promises, ...

The Federal Communications Commission ruled last month that consumers can, for the first time, transfer their land-line phone numbers to their cell phones.

Issue: New research helps you focus on boosting HR's standing within the organization.
Benefit: Improve your worth within the company and marketability ...
Issue: How to stay calm and collected while handling complaints from angry employees.
Benefit: Deflect anger without taking the blame ... or adding stress to your day ...
The next time an employee argues that he has a First Amendment right to say whatever he wants at work, wear a T-shirt with a controversial message or display ...
Issue: Employees wrongly believe the First Amendment protects their comments at work.
Risk: You don't need to put up with employees who claim their harassment or bias is just "free ...
So, you're thinking about creating a program to help settle employee conflicts in-house. That's smart; a successful alternative dispute-resolution (ADR) program lets you identify and address problems while they're still manageable ...
Issue: "Intraplacement" involves the entire company in identifying job-growth opportunities for ready employees. Benefits: Boost retention, cut recruiting costs ...
Conflict resolution may be the single most common supervisory task faced by managers and team leaders. Here's some proven advice to help you create a team that moves forward and can manage its own conflicts.