Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

Try “Guess My Lie,” an ideal game when you want people to get to know each other better and lower their defenses.
Launch a regional job search. If you’ve targeted a city and industry to work in, check regional Web sites.
You’re in a bind: You manage a highego, power-hungry schemer who tramples over peers and alienates underlings. But he also brings impressive talent to the job and isn’t easy to replace.
There’s an art to taking notes. If you compulsively jot down everything, you may miss the nuances of a speaker’s message. But if you refuse to lift your pen, you may daydream and miss the point.
Even the sturdiest keyboard can malfunction if liquid spills into the base. Tell staffers to keep their coffee or cola far from their keyboards.
To draw out shy employees, start by asking a simple, fact-finding question.
It’s easy to persuade people who are inclined to agree with you. The real test comes when you’re dealing with stubborn employees or closed-minded bosses itching to find fault with your proposal.

Advice on how to handle these sticky situations at work...

Rather than assign good-bad or right-wrong labels to what you hear, confirm your understanding in neutral language.
If you’re confused by an employee’s behavior, don’t let that stop you from speaking clearly.