Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

In his youth, Saint Augustine (A.D. 354-430) lived a somewhat wild existence. One night, he and his rowdy friends stole a beautiful little tree from someone’s yard for no reason.
Good leaders encourage both teams and individual stars, even when the dominant culture is oriented toward teamwork.
Don’t overlook this critical factor when you’re negotiating: how the other person feels about the issue at hand.
Poker is back in vogue, and not just among middle-age men. As many as 80 million Americans now play the deceptively simple card game of strategy, cunning and luck.
Disagree with the boss? Some managers say they can't do it. Some won't. Some wish they could. And some say it's not necessary. But in our experience, the boss isn't always right—and sometimes needs feedback to tell him so.
You're no prude, but some of your employees can be downright foulmouthed, particularly when people or things aren't "cooperating." This hurts both their image and that of the team, and you want to make a change. Here's some expert advice:

Standardized replies save you time but can cost you good will. Create templates and common paragraphs that you can pop into an e-mail or letter, then easily personalize. Use these shortcuts:

Just because e-mail is handy doesn't make it efficient. Indeed, three out of four people delete an e-mail before they finish reading it, a recent survey found.

Don't miss opportunities because you're drowning in minutiae. Test your tolerance for imperfection by whether these statements describe you:

If employees wear inappropriate clothes to work, express your concern in a firm-but-diplomatic fashion.