In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
Try these tips to get you through your busy day.
Many employees come with a built-in feedback deflector. Some seize only on the praise you offer, ignoring the criticism. Others assure you they "got it" but don't follow through, or argue that the inadequate performance you saw was an exception.
Customer-service workers are the face of your company, and they’re especially vital at smaller businesses. So, don’t just rely on a résumé and a good first impression to choose such employees.
End with a preposition only when it keeps you from sounding hopelessly stilted.
Ensure the success of your next presentation with these three keys:
Cement group decisions by asking your team this one question:
Even if you earned every bit of what you’ve achieved, you’ll win over
more followers and avoid any taint of arrogance if you show gratitude. Take Don Cooper, pitching coach for the Chicago White Sox and the man
perhaps most responsible for leading this team of castoffs into last
fall’s World Series.
As an Arizona state senator in 1971, Sandra Day O’Connor began her
campaign to have a woman appointed to the U.S. Supreme Court. O’Connor had to decide which social conventions to keep and which to
toss. She decided to keep wearing dresses, but here are two “rules” she
Robert Crandall headed engineering and manufacturing at Eastman Kodak
during the “copier wars” with Xerox back in the 1970s. He faced two
When you have to deliver bad news to your people, follow this protocol
that medical doctors use to tell patients about dire prognoses: