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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

When you terminate employees, make every effort to minimize their embarrassment.
If you’re a team leader who needs to coordinate a group’s activities and meeting times, save yourself hours of hassles by logging online.
You assume you know what it takes to get ahead at your organization. So you dress for success, document all your decisions in detail and attend all company functions religiously.
Do you treat staff meetings as a chore or as a chance to share ideas?
If the purpose of your memo is to educate or explain, then you need to organize your facts and write in clear, descriptive language. But if you want to win over your readers—encouraging them to adopt a proposal, for example— then you also need to consider how you align your arguments to maximize their appeal.
When you claw your way ahead, you’ve got to act like you’re above it all. You can’t let on that you care what your co-workers say about you or do to you. Radiate a low-key intensity so that people underestimate you rather than root for you to fall on your face.
Q. I deal with a domineering VP who uses the quizzing technique. Instead of telling us something, he quizzes us to see if we can read his mind. Is there a diplomatic way I can get him to answer his own questions?
Q. My salary review was scheduled for July. But my boss said that due to the potential reorganization of the company, my salary increase could not be addressed until after the board met to discuss changes. Should I sit tight and trust my boss?
Q. In a meeting with all 120 of our employees, I complained about our poor working conditions. The CEO seemed concerned. But then a few of my co-workers got up to contradict me, claiming everything was fine. What should I do?
Q. I yawn too much and my bosses are starting to notice. How can I come across as more energetic?