Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Lack of candor can destroy your credibility. Perfect example: When former NFL player Pat Tillman died under fire in Afghanistan, his fellow soldiers knew almost immediately that they’d killed him by mistake. But in a stupid attempt to look good, the Army shushed its soldiers and told Tillman’s family that he’d died while storming a hill, shouting orders to his Rangers.
Procter & Gamble Chairman and CEO A.G. Lafley tells a tale of getting down to core issues when a valuable employee wants to leave. It happened when Lafley once resigned from P&G. His boss, Steve Donovan, tore up the letter of resignation. “Go home,” Donovan told Lafley.
Issue: Becoming more involved in a local college's career programs, beyond attending job fairs and posting openings.
Risk: Your organization can morph itself into an employer of choice for interns ...

Problem: "I can't remember when or how to type numbers 1 through 10 in a paragraph or a sentence. At some point, you must actually type out the number rather than the numeral, but when?"

"At one time or another, most of us have avoided saying no by saying yes," writes Rick Brenner. "We do this in spite of our experience that the price we pay for agreeing to do something we don't believe in is often far too high." Here are some suggestions from Brenner on how to say no when you need to:
Successful managers are the ones who've decided that the discomfort of giving criticism is less painful than the consequences of poor performance. Here's what you'll see if you watch them in action.
Knowing when to persist and when to walk is one of the trickier decisions leaders face. Samuel Massie had to do both during his career as a leading American chemist.
Your inspiring idea has already won over your head and heart. But will it make it in the marketplace? Tip the balance in your favor by being ready to answer these questions:
Actor Paul Newman attributes his success to luck: the luck of having genes that gave him smarts, strong bones and good looks. But while that kind of luck may have helped him in his early days as an actor after graduating “magna cum lager” from college, his later years have composed an exercise in discipline.
When you stride up to a microphone, do you walk confidently or shuffle up with your head down? Here’s a technique that actors use to command attention:
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