Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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When performance problems have to be confronted, it is not always easy to get employees to respond openly. But if you can understand their behavioral cues, you can often know what they are not putting into words.

Issue: U.S. employers lose nearly $60 billion each year due to trade-secret theft, but many still often overlook this risk.
Risk: Your organization can be ruined if competitors gain access ...

Leaders often balance opposite qualities—passion and calculation, ego and humility—to keep them moving forward without going off the deep end.
When Stephen Bechtel was a boy, he loved helping his father build rail lines and highways through backwoods California. He never stopped building; he just took on bigger and bigger projects. In fact, many of the things he built are so big, they can be seen with the naked eye from outer space:

Problem: Moni Jackson, Toms River, N.J., takes minutes during a board of directors meeting. "At a recent session, the vice president stated that policies should be reviewed biannually," Jackson told us. "I found out later that she actually meant once every two years. I believe the word should be 'biennially.'"

Executive coach Cal LeMon tells the following story about superior customer service:
Janice Bryant Howroyd was the first to integrate her North Carolina high school, where her teacher explained “why Africans were so well-suited to slavery and how we’d be much poorer as a society if we went any further with this affirmative action.”
You give an especially challenging assignment to someone on your staff. Then, everyone else grows envious and angry.
Until Ben Hogan began his rise to prominence in the 1930s, no professional golfer had ever improved his game so much by watching better players, then adopting their techniques and refining them.
To bring a company legend to life, former Hewlett-Packard CEO Carly Fiorina created a list of principles invoking the story of how two buddies in a garage started the company.