Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

Before you hit the Send button to e-mail your résumé, increase the odds it will enhance your reputation as a hotshot.
Career advancers complain just like everyone else. But they make sure their complaints are sound—not shrill—and heard by the right people.
Ask a small business owner about her top managers and she’ll probably rave about their skills.
Avoid e-mail acronyms unless you’re replying to someone who already uses them.
To listen well, you must make sure you understand before you judge. It’s easy to skip right to making a judgment.
In one of my first jobs, I was in a rut and didn’t know it.
If you wish to convey a series of unrelated but critically important points, ideas or to-do items, don’t bunch them together in one memo or e-mail.
Some career counselors love to talk about vision. They’ll advise you to think lofty thoughts. That can’t hurt. But the real test is setting the right goals.
One of the worst mistakes of hungry managers is to tackle huge initiatives that get bogged down and never produce results. Our advice: Think small.
When a co-worker or employee does a favor for you, write a thank-you note. In just two or three sentences, express how much you admire the effort and convey your appreciation.