Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

You ask an employee to set aside 30 minutes next Friday for a private meeting. Naturally, he wonders what’s up. Don’t keep him guessing.
Q. I work for a big company. When I meet fellow employees and they tell me what they do, I never know what to say. How should I respond?
Q. When I have to train a new hire, I’m not very patient, so I tend to skip over a lot of little things. What should I do?
Q. My boss often asks me to pick up executives at the airport. I resent that. How can I dump this on someone else's lap?
Advice on how to handle these sticky situations at work...
“Know your place” can sound like an insult. But when you’re on a team, it’s excellent advice.
Help your staff work smarter by breaking your instructions into three stages.
You like to look so busy that others are afraid to bother you.
If you believe Ronna Lichtenberg, everyone has an “evil twin” who goads him to act against his better judgment. 
When an employee comes to you with a problem, put it in perspective before you scurry to solve it.