Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

Follow these rules to write strong, clear memos.
When you prepare to negotiate your salary for a new job, never introduce the subject of pay.
You want influential execs to like you and remember you. But if you try too hard, they may dismiss your desperate moves.
As founder, chairman, CEO and president of Storage USA Inc., the country’s second-largest self-storage company with $250 million in revenue, Dean Jernigan understands how to create a team.
Enunciate better by loosening up your tongue and lips.
If you use e-mail to ask an employee to do something, begin by explaining why.
A slimy, no-good manager got promoted over me. It makes me question whether to stay.
You’ve earned a promotion or joined a new employer. In your first week, you notice that your peers and bosses don’t head home until after 6 p.m., an hour later than in your old job.
If a top executive requests a reasonable favor, such as having you attend a short conference and report on what’s said, say “yes” with enthusiasm even if you privately dread doing it.
My neighbor got a mangy old dog, Jake, from a shelter. The poor thing had been abused. Now Jake cringes whenever anyone walks in the room.
I know employees like that.