In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
You’re in a bind: You
manage a highego, power-hungry schemer who tramples over peers and alienates
underlings. But he also brings impressive talent to the job and isn’t easy to
There’s an art
to taking notes. If you compulsively jot down everything, you may miss the
nuances of a speaker’s message. But if you refuse to lift your pen, you may
daydream and miss the point.
Even the sturdiest keyboard can malfunction if liquid spills
into the base. Tell staffers to keep their coffee or cola far from their
To draw out shy employees, start by asking a simple,
It’s easy to persuade
people who are inclined to agree with you. The real test comes when you’re
dealing with stubborn employees or closed-minded bosses itching to find fault
with your proposal.
Advice on how to handle these sticky situations at work...
Rather than assign good-bad or right-wrong labels to what you hear, confirm your understanding in neutral language.
Build rapport with employees by showing that you’re not all business all the time.
You’ve just learned that you won a big account, earned a promotion or
received approval from the top brass to implement your idea. Before you
spread the word, hold off a day or so.
If you’re confused by an employee’s behavior, don’t let that stop you from speaking clearly.