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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Q. My boss has built a friendship with one of our new employees. They do stuff outside of work together. I feel my boss has lost her ability to be objective about this employee. On several occasions I have pointed out to my boss when this employee has abused company policy or not performed up to standards. She agrees that this behavior cannot continue, but nothing changes. I doubt she’s even discussing it with the employee. What can I do?
You want people to see you as bright, attentive and incredibly quick. But you secretly wonder if you’re really all that brilliant.
Assertive managers influence employees to perform at a higher level. But if you push too hard, your aggressiveness can trigger a resistant backlash and alienate your team.
Always keep a pen and pad handy when you’re on the phone.

How’s your posture?

by on November 1, 1998 12:30am
in Workplace Communication

Standing up straight and balancing your weight on both feet can improve your image.
A worker repeatedly completes an assignment incorrectly
Just as you avoid desk clutter by making a snap decision to use, file or discard incoming papers, apply the same method to reducing e-mail buildup on your computer.
If an employee refuses to do work or argues with you, resist the urge to fight back by declaring “that’s unacceptable” or “you better shape up.” Instead, repeat what the person says in a nonthreatening tone.
If you’re about to disagree with your boss, replace meaningless phrases such as “with all due respect” or “if I may beg to differ” with a question.
Before letting a temp go, ask for input on a workflow issue.
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