In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
Always keep a pen and pad handy when you’re on the phone.
Standing up straight and balancing your weight on both feet can improve your image.
A worker repeatedly completes an assignment incorrectly
You want people to see you as bright, attentive and incredibly quick.
But you secretly wonder if you’re really all that brilliant.
Assertive managers influence employees to perform at a higher level.
But if you push too hard, your aggressiveness can trigger a resistant
backlash and alienate your team.
If an employee refuses to do work or argues with you, resist the urge
to fight back by declaring “that’s unacceptable” or “you better shape
up.” Instead, repeat what the person says in a nonthreatening tone.
Just as you avoid desk clutter by making a snap decision to use, file
or discard incoming papers, apply the same method to reducing e-mail
buildup on your computer.
If you give a presentation with slides or other visuals, don’t use them as a crutch.
If you’re about to disagree with your boss, replace meaningless phrases such as “with all due respect” or “if I may beg to differ” with a question.
Before letting a temp go, ask for input on a workflow issue.