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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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New on the job?

by on November 1, 1998 1:00am
in Workplace Communication

Let others explain stuff to you—repeatedly.
If you’ve begun telecommuting, here’s a good way to maintain your visibility in a faraway home office: Ally yourself with key customers in your town.
Always keep a pen and pad handy when you’re on the phone.

How’s your posture?

by on November 1, 1998 12:30am
in Workplace Communication

Standing up straight and balancing your weight on both feet can improve your image.
A worker repeatedly completes an assignment incorrectly
You want people to see you as bright, attentive and incredibly quick. But you secretly wonder if you’re really all that brilliant.
Assertive managers influence employees to perform at a higher level. But if you push too hard, your aggressiveness can trigger a resistant backlash and alienate your team.
Just as you avoid desk clutter by making a snap decision to use, file or discard incoming papers, apply the same method to reducing e-mail buildup on your computer.
If an employee refuses to do work or argues with you, resist the urge to fight back by declaring “that’s unacceptable” or “you better shape up.” Instead, repeat what the person says in a nonthreatening tone.
Motivating rising stars is a breeze. You just set high goals, dangle juicy rewards and let them get to work. But trying to ignite the passions of minimum-wage workers requires more effort.
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