In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
Most leaders think they need to flaunt some grand vision to win over
employees, but it ain’t necessarily so, says Tom Davenport, author of Human Capital.
Assess the impression your people leave on customers and clients, with this simple exercise:
After assuming command of a ship, Navy Capt. Michael Abrashoff spent his first days simply
observing. He noticed that his young crew was smart, skilled and full
of good ideas. Those ideas usually went nowhere, though, because nobody
in charge ever listened to them. Here’s how aggressive listening helped both Abrashoff and his crew:
Stand out from other execs— who often hide behind e-mail and voice mail
Survive your biggest setbacks by thinking like Thomas Edison.
J.K. Rowling’s boyfriend was moving to Manchester and wanted her to
move, too. During her train trip back to London after a weekend spent
looking for an apartment, the character of Harry Potter simply popped
into her head. There was a glitch, however. Rowling didn’t have a writing utensil.
Jimmy Doolittle, one of the great aviation pioneers and a wildly
successful air racer himself, saw the need— and the market—for bigger,
safer planes in the 1930s. So, he tried to convince Shell Oil Co. to produce a standard,
higher-octane fuel for larger planes, which were still in the design
phase. “But Jimmy, this country is in a deep depression,” said Alex Fraser,
vice president of Shell. “You want to spend millions of dollars on a
product with no guarantee of a market.” Doolittle stuck by his guns.
Ever so slowly, brothers Michael and Brian McMenamin have built up
their pub chain, McMenamins, to 50 locations across Oregon and
Washington. But profit isn’t the point: it’s having fun. Starting with Oregon’s
first brewpub in 1985, the brothers created the McMenamins chain to
indulge their passions for art, history, food, drink and conversation.
Leaders stick by their friends through thick and thin, right? After all, loyalty is a good thing. Or is it?
The pitcher may run the show in baseball, but the catcher often leads the pitcher. Take Brian Schneider, catcher for the Washington Nationals. Although he
has great physical skills, it’s Schneider’s finesse with pitchers that
makes him stand out.