Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Author and consultant Karl Albrecht has a book out, Social Intelligence: The New Science of Success, wherein he gives advice on how to clean up one's poor social hygiene.
This has not been a good day. You've just refereed a confer­ence-call blowout between a trusted team member and a valuable independent contractor—who hung up in a huff. What should you do now?
Save time and effort by not trying to convert everyone to your viewpoint.
You may not realize it, but you use physical signals to “read” people’s thoughts. You often can tell if people are lying to you, for example. As you listen to their words, also listen for:
Force-feed your creative thinking by following science fiction writer Ray Bradbury’s formula:
Staff members can’t make decisions that fit the organization’s practices without knowing the rules.
Ever wondered how leaders lift their people out of a disheartening situation? Here’s the key: Offer them a reputation they’re proud to uphold. Example: In June 1940, Great Britain suffered a defeat to the Nazis at Dunkirk. After that demoralizing loss,Winston Churchill addressed the House of Commons. Here’s part of what he said:
Can’t follow what the younger members of your staff are talking about? Here’s a quick sampling of business buzzwords:
It remains to be seen whether rap superstar Jay-Z will succeed in his leap to president of Def Jam Recordings, but young leaders can take a few ideas from his first year on the job.
As decisions become more critical, the temptation to waffle becomes greater. So, even previously decisive leaders begin to refer decisions to other people or allow problems to resolve themselves. Use these strategies to stay decisive:
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