Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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When you have to deliver bad news to your people, follow this protocol that medical doctors use to tell patients about dire prognoses:
Ralph Waldo Emerson is usually remembered as an American poet and philosopher, not a career-development expert. Yet, the philosophy of self-reliance that Emerson developed with his friend Henry David Thoreau offers a blueprint for accomplishing remarkable things in life.
Growing up in Texas, the young Ross Perot had never seen a ship or an ocean but knew he wanted to attend the U.S. Naval Academy in Annapolis, Md., because his scout leader had gone there. Perot’s buddies couldn’t understand why he was so determined (read: “stubborn”), but he’d made up his mind.
Sam Cooke and “Little Richard” Penniman were about as different as two African-American pop singers could be. As fate would have it, they toured England together back in the early 1960s. And, when Penniman’s insecurities threatened the tour, it was Cooke who stepped in—quietly—to keep things going.
Asked if he has a favorite hero from the Bible, noted Holocaust researcher and Nobel Peace Prize winner Elie Wiesel names Moses. So, what are we supposed to learn from Moses?
Baseball fans could learn a lot about the game by listening to former major league manager Tony Pena talk about it. Unfortunately, fans of the Kansas City Royals never got the chance. But the way that Pena handled the following situation speaks volumes about his philosophy as a leader.
Gossip gets a bad rap, but it actually helps set norms and lets your people feel as though they belong. In the process, they’ll also sort out who’s trustworthy, talented and reliable, and who’s not. So, recognize the power of social ties to sustain your people during crunch times. Here’s what you can do:
Angie Morgan and Courtney Lynch were among the only women in their Marine Corps officer training school. The physical demands were tough, but commanding men who’d never worked for a woman proved tougher. Morgan and Lynch excelled at it and now, they’re teaching other women. Their workshops focus on four Marine-centric ideas:
When a problem doesn’t respond to solutions that have worked for you before, unlock your creativity with these approaches:
You're a supervisor at a fast-growing enterprise, and your boss transferred to another region two months ago, leaving an opening you'd very much like to fill. But when the VP, Arlene, tells you "The promotion is yours—congratulations!" you don't feel anywhere near as excited as you expected you would.
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