Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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UPS Chairman and CEO Michael Eskew believes that employees aspire to accomplish great things.
In all, the Coast Guard evacuated about 33,500 people after Katrina, six times as many as it did in all of 2004. The sheriff of St. Bernard Parish says the Guard was the only federal agency to provide any significant help for a week. When officials came down from Washington and asked the sheriff how he’d fix FEMA, he told them to blow it up and give the Coast Guard what it needs. So how did an agency with relatively modest resources rescue so many?
Allen Dulles, the master spymaker who headed the CIA during the Eisenhower years, liked to tell the story of an important phone call he once refused to take.
The critical goals you set at age 20—and 30—may no longer apply. Yet, many of us still carry around goals we set years ago. To refresh your goals:
Cultivate your most vital business relationships by making one phone call for every five e-mail messages to those contacts.
Make every person you meet feel exceptional by being consistently energetic and attentive.
Avoid the stress that procrastination brings by starting a high-stakes task today.
Effective leaders are steady and unperturbed by daily frustrations. They have what students of Zen Buddhism call an “unmoving mind.”
Measure yourself against the following traits:
Now that the first generation of leading black executives—a few of whom worked their way up the ranks during the civil rights era—has retired, they’ve begun sharing their wisdom with the rest of us. Clifton Wharton, the first black CEO of a large company (TIAACREF), inherited that wisdom from a friend who told him there’s more than one way to press for civil rights.
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