Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

Every enterprise has its official communication channels, and then its informal one — the grapevine. As a manager, you can use the grapevine to improve your impact as a communicator and to both learn and spread the information your team needs to succeed.
Overly friendly staff members can pose a real dilemma for managers. How can you keep a professional distance and avoid the appearance of favoritism, yet still make sure that you don’t alienate the employee? Here are some tips that can help: Be direct. Many managers are simply too polite. They nod and smile while the […]
Are negative attitudes among your team members getting you down — and dragging down results? Some sage advice from the experts:
Stress isn’t always caused by overwork. Even if you’re completely efficient and can manage your workload, you’ll still be stressed and demotivated if you don’t address behind-the-scenes reasons like these: - Fear of failure or risk. If you do the best you can, and it’s not perfect, or it doesn’t happen immediately, what’s the worst […]

Merchandise motivates sales staff more than cash because it offers "trophy value," a constant reminder of the achievement, says a new Incentive Federation survey of executives from small and large businesses.

If you're planning to do more instant messaging (IM) as a way to avoid your spam-clogged e-mail system, take note: IM spam—or "spim," as it's being called—is growing like wildfire.

Ask people who report to you to identify the greatest frustrations they face on the job.

Rather than training employees on 'soft skills,' it's best to hire people who already exhibit them. But determining an applicant's soft skills—such as personal accountability and a strong work ethic—is an inexact science.

It's one thing to have an open-door policy and welcome input — including complaints — from your people. It's another to get caught up in every dispute between your team members.
Most of us recognize good or bad morale when we see it, but what is morale made of? It's a combination of attitudes that employees hold about their jobs, their workplaces, their managers, and the rewards they receive.