Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Even if you earned every bit of what you’ve achieved, you’ll win over more followers and avoid any taint of arrogance if you show gratitude. Take Don Cooper, pitching coach for the Chicago White Sox and the man perhaps most responsible for leading this team of castoffs into last fall’s World Series.
As an Arizona state senator in 1971, Sandra Day O’Connor began her campaign to have a woman appointed to the U.S. Supreme Court. O’Connor had to decide which social conventions to keep and which to toss. She decided to keep wearing dresses, but here are two “rules” she flouted:
Robert Crandall headed engineering and manufacturing at Eastman Kodak during the “copier wars” with Xerox back in the 1970s. He faced two problems:
When you have to deliver bad news to your people, follow this protocol that medical doctors use to tell patients about dire prognoses:
Ralph Waldo Emerson is usually remembered as an American poet and philosopher, not a career-development expert. Yet, the philosophy of self-reliance that Emerson developed with his friend Henry David Thoreau offers a blueprint for accomplishing remarkable things in life.
Growing up in Texas, the young Ross Perot had never seen a ship or an ocean but knew he wanted to attend the U.S. Naval Academy in Annapolis, Md., because his scout leader had gone there. Perot’s buddies couldn’t understand why he was so determined (read: “stubborn”), but he’d made up his mind.
Gossip gets a bad rap, but it actually helps set norms and lets your people feel as though they belong. In the process, they’ll also sort out who’s trustworthy, talented and reliable, and who’s not. So, recognize the power of social ties to sustain your people during crunch times. Here’s what you can do:
Sam Cooke and “Little Richard” Penniman were about as different as two African-American pop singers could be. As fate would have it, they toured England together back in the early 1960s. And, when Penniman’s insecurities threatened the tour, it was Cooke who stepped in—quietly—to keep things going.
Asked if he has a favorite hero from the Bible, noted Holocaust researcher and Nobel Peace Prize winner Elie Wiesel names Moses. So, what are we supposed to learn from Moses?
Baseball fans could learn a lot about the game by listening to former major league manager Tony Pena talk about it. Unfortunately, fans of the Kansas City Royals never got the chance. But the way that Pena handled the following situation speaks volumes about his philosophy as a leader.
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