Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

When you meet an influential person, learn as much as you can, with this structured timeline approach:
Negative team members are like poison. Left unchecked, they corrode morale through the ranks. They can take many forms, including:
Leaders can say a lot about how much they value their people by undertaking some physical act of labor.
Dan Wieden launched his advertising career in the basement of a union hall in Portland, Ore., with nothing more than a pay phone and a borrowed typewriter, on which he tapped out a slogan: “Just do it.”
Alexander the Great became one of the most accomplished generals in history, creating a huge empire through a mix of intelligence, humanity and courage.
The notion that people could fly remained the gold standard of impossibility right up until the Wright brothers actually did it.
Do people pitch ideas to you that they think they want you to hear? Or do they present ideas they really want to put into practice?
No matter how talented a manager you are, you'll find yourself in tense situations with employees. Here are some tried-and-true tips for reducing tension and conflict.

Problem: Therese Sliwa, Waltham, Mass., wrote about our response in the July "Our Readers Write" column to someone who complained about people writing "could of" for "could've" and "should of" for "should've."

Solving work-related problems is a team leader's bread and butter. But what about those issues that you'd expect team members to handle on their own? Here's how you can take "referee" out of your job description.