Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

Don Seibert put in ungodly hours for the J.C. Penney department store at the start of his career in the 1940s.
Being soft-spoken doesn’t mean you don’t trot out Mr. Hardball when it counts.
Legend had it that even the son of Zeus couldn’t capture the Rock of Aornos near the Indus River in Persia. Everybody considered it impregnable.

"Jean" had been battling with an executive secretary at admin meetings but felt ambushed the morning she was accused of timecard fraud.

Close isn’t good enough when it comes to business communication. The person reading your correspondence or memo might understand your meaning if you use almost-correct words, but you’ll lose respect from those who know the difference. Test your knowledge of these commonly confused words by selecting the right one for each sentence: 1. Our manufacturing […]
Do you resent others' career success? Here's some advice for managers suffering from job envy:
Many managers are proud to have an open-door policy. But if it isn't well managed, an open-door policy can become a major source of unwanted downtime for you—time you could better spend working on your own top priorities.

Make your instructions more memorable by boiling down your main point to its essence and phrasing it so people can easily recall and repeat it.

Head off surprise assignments.

Catch more errors by proofreading the last section of a document first.