Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

When Dwight D. Eisenhower won the election to succeed him as president, Harry S. Truman observed: “Poor Ike! When he was a general, he gave an order and it was carried out. Now, he is going to sit in that big office and give an order and not a damn thing is going to happen.”
You probably know that a “Horatio Alger story” is a tale about a young man who starts out with nothing and ends up a great success. But who was Horatio Alger, exactly?
As a young baseball pitcher, Larry Dierker learned a lesson in teamwork from his second baseman, Joe Morgan.
In 1807, a young Sen. John Quincy Adams from Massachusetts supported President Jefferson in voting for a national trade embargo against England, a position that hit Adams’ native region—New England—right in the pocketbook.
Ted Judah didn’t let a soul stand in his way. He had come from Buffalo, N.Y., to California as chief engineer of the new Central Pacific Railroad for the chance to live out his dream of building a transcontinental railway.
Few people like change, yet you have to lead people through it. Here are four strategies to make the emotional and cultural hurdles less wrenching:

What to do when your boss is late.

Problem: When quoted material comes at the end of a sentence, the pileup of punctuation causes con-fusion. Lesson: American style calls for always placing periods inside the quotation marks. (In contrast, the placement under British style depends upon whether the punctuation applies to the sentence or the quoted material.) Example: Then, he said, “Please finish […]
The wide availability of document templates makes it possible to create a range of business documents without thinking about the proper format. Test your knowledge of the current standards for correspondence with this quiz. 1. On the first page of a business letter, start typing ___. 2. On a standard-size letter, set the side margins […]
Issue: Strong listening skills are vital when handling sensitive personnel issues. Benefit: You'll enhance your reputation among employees and the top brass as a problem-solver. Action: Practice the techniques ...