Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Being a steelworker on a big construction job is literally living on the edge, and that’s right where Ugo “Hokey” Del Costello likes to be. “If I [screw] up,” says the project boss for the massive new Woodrow Wilson Bridge that will connect Maryland and Virginia across the Potomac River, “I could kill somebody.” Despite the extreme nature of his job, Del Costello is a leader in familiar ways:
During France’s recent riots, one political figure stood out from the mob: Interior Minister Nicolas Sarkozy.
Both the New Orleans levee break after Hurricane Katrina and the terrorist attacks of Sept. 11 were predictable surprises. That is, they were disasters that could have been prevented. Here are the traits of predictable surprises (with Sept. 11 and Katrina examples), and the steps you can take to keep them from happening:
Sure, leaders are steady and dependable. But they also know the power of doing surprising things when their gut tells them to. Some unexpected actions that yield results:
Use this checklist to recover from a failure and keep moving forward:
Many people confuse leaders’ confidence with self-confidence. In fact, what’s important about leaders is whether they have confidence in other people. Here are Harvard business professor Rosabeth Moss Kanter’s three cornerstones of confidence:
Ideas are a dime a dozen. Leading a business requires creating insights: the kind of underlying concepts that launch a thousand ideas. Take the New York Miracle, an advertising insight ginned up by Phil Dusenberry and his ad team at BBDO to bring people back to New York City after the Sept. 11 terrorist attacks.
Rule 1. Use effect as a noun when you mean “result.” Example: “The new budget exerted a chilling effect on our business.” Tip: Use effect when one of these words precedes it: “an,” “any,” “the,” “take,” “into,” “no.” Examples: “Before the new budget takes effect … ” “Out-of-date computers became an unintended effect of the […]
A recent study by Watson Wyatt Worldwide analyzed shareholder performance between 2000 and 2004 and found that firms with the "most effective" communication programs outpaced those with the "least effective" programs by a whopping 57 percent.
Several years ago, most people had never heard the word "blog"—short for "weblog"—let alone considered the impact of blogs on the work­place. But with literally millions of these do-it-yourself Internet publications now online, blogs and blogging have become relevant top­ics for all sorts of managers. Here's what you need to know:
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