Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

Most of your employees are sources of pride and satisfaction— but then there are the prickly, inflexible people who sap your energy. Here’s how to take out the burrs.
When praise is not working for you
Most employees see through a boss who communicates like an actor playing a role. If you seem canned, you’ll lose chances to build rapport and credibility
The aftermath of a bad interview
What to say to "I told you so"
When you’re asked to “report back,” deliver a tidy, easy-to-follow summary.
If a staffer makes a thoughtless or offensive remark—and you can tell he regrets it—don’t rush to lecture him.
You need to sell ideas to your employees, such as why they must adhere to corporate policies.
When your company’s president gets a media interview, keep your wisecracks to yourself.
Even though I’m in the technology business, my success is built on one simple thing: communicating.