Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

A single uncooperative person can throw a whole team out of synch, particularly when you're facing rapidly changing demands and opportunities. It's important to identify uncooperative people quickly and effectively and start working immediately to win them over.
When Stephen Bechtel was a boy, he loved helping his father build rail lines and highways through backwoods California. He never stopped building; he just took on bigger and bigger projects. In fact, many of the things he built are so big, they can be seen with the naked eye from outer space:

Problem: Moni Jackson, Toms River, N.J., takes minutes during a board of directors meeting. "At a recent session, the vice president stated that policies should be reviewed biannually," Jackson told us. "I found out later that she actually meant once every two years. I believe the word should be 'biennially.'"

Issue: U.S. employers lose nearly $60 billion each year due to trade-secret theft, but many still often overlook this risk.
Risk: Your organization can be ruined if competitors gain access ...

Executive coach Cal LeMon tells the following story about superior customer service:
Janice Bryant Howroyd was the first to integrate her North Carolina high school, where her teacher explained “why Africans were so well-suited to slavery and how we’d be much poorer as a society if we went any further with this affirmative action.”
You give an especially challenging assignment to someone on your staff. Then, everyone else grows envious and angry.
Until Ben Hogan began his rise to prominence in the 1930s, no professional golfer had ever improved his game so much by watching better players, then adopting their techniques and refining them.
To bring a company legend to life, former Hewlett-Packard CEO Carly Fiorina created a list of principles invoking the story of how two buddies in a garage started the company.
William Paley virtually invented mass entertainment after founding CBS, the dominant network through much of television’s history. A few of his approaches: