In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
An interview with Rick Smolan, the photojournalist behind the best-seller A Day in the Life of America
If you’re confronted with a problem, treat it as a puzzle that you must piece together.
If you’re stuck with teammates who exhibit certain annoying traits, focus on changing your attitude in dealing with them.
If you’re leading a training session with your staff, follow adult learning principles to ensure that everyone absorbs your main points.
If you want to convince a resistant colleague to listen to you, appeal to her in a straightforward, reasonable manner. Don’t resort to GAS—guilt, anxiety or shame—as a way to get her to agree with you.
There’s a fine line between habitually disagreeing with what you hear and selectively asserting yourself with the goal of helping your company thrive. It depends on when you decide to challenge the consensus and how you express yourself.
When you want to persuade others to side with you, it helps to select
the proper context within which to couch your remarks. By framing
comments in a way that increases your listeners’ receptivity, you can
pry their minds open and earn their approval.
When you want to give an employee a set of facts (such as dates and times of upcoming meetings), warn her before you start spewing out data.
Everyone likes a cheery, positive co-worker. But don’t overdo it.
All the data in the world won’t help you manage better unless you sift through it to make sound judgments. Amassing vast information can actually work against you if you become immobilized by all the facts at your fingertips.