Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

Cultivate the habit of asking “What went right?” after successes as often as you ask “What went wrong?” after setbacks.
How did the iPod MP3 player—not a computer—become Apple’s defining product over the past three years?
At its headquarters in Tokyo, Honda Motor Co.’s leaders stock their product-design teams with laypeople who know nothing about technology.
Take a customer-service tip from Rob Bell.
Do you need a visa and a passport when you travel to Mozambique? Yes, you do.
The only guaranteed way to keep people from wasting time in your organization is to stop wasting time yourself.

It may not appear in your job description, but making the boss look good—and even protecting him or her from the slings and arrows of everyday business—has to rank up there with your most important "unspoken" duties, right? (Otherwise, what happens to you when the boss goes down in flames?)

Problem: Reader Judy Woodliff asked us whether "elders retreat" should carry an apostrophe after the "s" in "elders" to make it possessive.

You probably won't find it in your job description, but one good way to do your own job better is to help your boss do hers better, too.
Team leaders need to help their people be on their best workplace behavior. How are your team's on-the-job manners? Test yourself with this quiz: