Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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To be a leader — even a relentlessly perky one — you must be yourself.
If you’ve ever wondered whether you cave in to higher-ups too easily — often conscripting your people to do too much work in the process — look for these warning signs:
We don’t know a whole lot about the modest childhood of Stephen Decatur, the youngest man to serve as a captain in the fledgling U.S. Navy. But Decatur had a heck of a mother.
Lance Armstrong wants you to know that life holds no guarantees.
Nobody can live — much less lead — from a position of despair. Keep your optimism in shape using these five exercises:
Humans are not exactly rational creatures, and negotiating ranks among the least rational of our activities. Consider this explanation from researchers Keith Stanovich of the University of Toronto and Richard West of James Madison University:
Whatever the inner reasons behind workplace conflicts, resolving them can place a big drain on your time and energy.
Your company is opening a new store on your side of town, and you want to manage it. The only problem is that your colleague also wants the job, and she'll stop at nothing to get it ...
Problem: I’ve been hearing and reading the phrase “went missing” lately. It’s frequently in the media and sounds terrible! Is this phrase grammatically correct? — Joyce Prosser, Administrative Assistant, Saint Anselm College, Manchester, N.H. The phrase is grammatically correct, at least according to British diction-aries, and most people do un- derstand what it means. But […]
Managers spend a lot of time dealing with diffi­cult people—and then sharing stories with each other about those difficult people.
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