Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Stand out from the pack of capable colleagues
John Rutter is a renowned composer and conductor based in England. Although he’s sunny in both disposition and musical inflection, he also sets rigid requirements and usually manages to elicit a more powerful performance than even the chorus members thought possible.
The gentle, highly paid Marshall Goldsmith says leaders “are waking up to the new reality that they can’t be SOBs and get away with it.” If you think you can improve yourself, here are Goldsmith’s four golden rules, at a lower rate than the $17,000 per gig he usually charges:
Most leaders think they need to flaunt some grand vision to win over employees, but it ain’t necessarily so, says Tom Davenport, author of Human Capital.
At the end of the 19th century, Buffalo Bill Cody built the most famous Wild West show the world has ever seen … and laid the groundwork for the entertainment business as we know it today. Here’s how he did it:
THE LAW. The 1935 National Labor Relations Act gives employees the right to organize, bargain collectively and strike. In the 1940s, Congress
tried to correct union abuses of power by ...

Grammar Repair Shop

Showcase your talents by putting together a desk reference manual. Done bit by bit, it can become the ultimate productivity tool. Here's how to do it.

Assess the impression your people leave on customers and clients, with this simple exercise:
After assuming command of a ship, Navy Capt. Michael Abrashoff spent his first days simply observing. He noticed that his young crew was smart, skilled and full of good ideas. Those ideas usually went nowhere, though, because nobody in charge ever listened to them. Here’s how aggressive listening helped both Abrashoff and his crew: