Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

You’d like to mentor each of your employees, but you have no time. So you arrange the next best thing: finding others to mentor them.
Instruct every employee to e-mail you five New Year’s resolutions for your company or unit.
Interview alumni who graduated from the program five to 10 years ago.
Most of your employees are sources of pride and satisfaction— but then there are the prickly, inflexible people who sap your energy. Here’s how to take out the burrs.
What to say to "I told you so"
When praise is not working for you
Most employees see through a boss who communicates like an actor playing a role. If you seem canned, you’ll lose chances to build rapport and credibility
The aftermath of a bad interview
When you’re asked to “report back,” deliver a tidy, easy-to-follow summary.
If a staffer makes a thoughtless or offensive remark—and you can tell he regrets it—don’t rush to lecture him.