Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

Instruct every employee to e-mail you five New Year’s resolutions for your company or unit.
Interview alumni who graduated from the program five to 10 years ago.
Devote 15 minutes on Friday afternoon to planning your next week.
It’s generally a bad idea to go around contradicting the boss.
Most of your employees are sources of pride and satisfaction— but then there are the prickly, inflexible people who sap your energy. Here’s how to take out the burrs.
When praise is not working for you
Most employees see through a boss who communicates like an actor playing a role. If you seem canned, you’ll lose chances to build rapport and credibility
The aftermath of a bad interview
What to say to "I told you so"
When you’re asked to “report back,” deliver a tidy, easy-to-follow summary.