In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
Quick and direct communication rules the day in today’s time-pressed working world. But take time to communicate empathetically, not bluntly. Here’s the difference:
The business-etiquette columnist (aka Judith Martin) argues that casual business environments have all but destroyed formality in the workplace, with potentially disastrous results for you as a leader. Some examples:
Take a hard look to see if you and your organization are moving through these eight stages of successful large-scale change:
Now that Alexander Hamilton has come roaring back into vogue as a founding father, let’s take a look at the guy who did more than any other to create the United States as the engine of economic power we know today.
As newly ordained owner of The Nation, Victor Navasky decided he needed some serious coaching in how to rescue his venerable but ailing magazine.
Whether you’re pitching a proposal, recruiting an employee, leasing space or seeking capital, you’re constantly bargaining with others.
No, the customer is not always right. But that's no excuse for conflict between workers and customers. Usually, the customer and employee are both right and both wrong, and managers need to use care when counseling employees after conflicts erupt.
"Bagels!?!" you feel like shouting, to no one in particular. "My team is blowing it over bagels?" Yes, indeed ...
Remind managers never to base employment decisions on how they believe employees would act based on their gender, race, religion or disability. Make sure managers focus solely on the performance itself, ...
Problem: "When addressing a business letter, is it correct to put a comma or a colon after the addressee's name?" (From Lynne Nelson, Princeton, N.J.)