Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

When you hear negative remarks about your company, the big question is what to do next.
To rid yourself of an unwanted accent or unclog a nasally whine, you may enroll in expensive voice classes.
To win over others, use the Given-Goal-Therefore model.
You know you should delegate. But when you do, all hell breaks loose.
With workers who won’t mistake your order for a request, strike a positive note.
Mission statements look good on paper, but hardly anyone takes them seriously.
You’d like to mentor each of your employees, but you have no time. So you arrange the next best thing: finding others to mentor them.
Instruct every employee to e-mail you five New Year’s resolutions for your company or unit.
Interview alumni who graduated from the program five to 10 years ago.
Devote 15 minutes on Friday afternoon to planning your next week.