In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
When managing your employees, you may find it hard not to boss them
around. After all, you figure it’s your job to direct their performance
and improve their behavior or attitude. But if you try to overmanage
them, they may rebel. That’s why you should lead by giving guidance,
not barking orders.
Don’t let your anxiety cripple you when you’re turning on the charm or trying to persuade a powerful audience of bigwigs.
All of us bring bad habits to the job, even CEOs. But what separates
top execs from also-rans is their ability to root out destructive
habits and replace them with better ones.
Discipline and direction: These are among the favorite themes of Laura Berman Fortgang in Take Yourself to the Top
(Warner Books, 1998). A career coach for the past five years, Fortgang
likes to remind ambitious employees that success requires careful
planning and structuring of your future. You can’t leave much to
Smart managers treat note-taking as a vital skill. The act of writing
down what they hear helps them retain key points, brainstorm for ideas
and make connections between diverse elements.
You already know to proofread your résumé before you send it out. But
when do you double-check that everything’s clean, clear and error-free?
Let others explain stuff to you—repeatedly.
If you’ve begun telecommuting, here’s a good way to maintain your
visibility in a faraway home office: Ally yourself with key customers
in your town.
Q. My boss has built a friendship with
one of our new employees. They do stuff outside of work together. I
feel my boss has lost her ability to be objective about this employee.
On several occasions I have pointed out to my boss when this employee
has abused company policy or not performed up to standards. She agrees
that this behavior cannot continue, but nothing changes. I doubt she’s
even discussing it with the employee. What can I do?
Always keep a pen and pad handy when you’re on the phone.