Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Many people confuse leaders’ confidence with self-confidence. In fact, what’s important about leaders is whether they have confidence in other people. Here are Harvard business professor Rosabeth Moss Kanter’s three cornerstones of confidence:
Ideas are a dime a dozen. Leading a business requires creating insights: the kind of underlying concepts that launch a thousand ideas. Take the New York Miracle, an advertising insight ginned up by Phil Dusenberry and his ad team at BBDO to bring people back to New York City after the Sept. 11 terrorist attacks.
Rule 1. Use effect as a noun when you mean “result.” Example: “The new budget exerted a chilling effect on our business.” Tip: Use effect when one of these words precedes it: “an,” “any,” “the,” “take,” “into,” “no.” Examples: “Before the new budget takes effect … ” “Out-of-date computers became an unintended effect of the […]
A recent study by Watson Wyatt Worldwide analyzed shareholder performance between 2000 and 2004 and found that firms with the "most effective" communication programs outpaced those with the "least effective" programs by a whopping 57 percent.
Several years ago, most people had never heard the word "blog"—short for "weblog"—let alone considered the impact of blogs on the work­place. But with literally millions of these do-it-yourself Internet publications now online, blogs and blogging have become relevant top­ics for all sorts of managers. Here's what you need to know:
Author and consultant Karl Albrecht has a book out, Social Intelligence: The New Science of Success, wherein he gives advice on how to clean up one's poor social hygiene.
This has not been a good day. You've just refereed a confer­ence-call blowout between a trusted team member and a valuable independent contractor—who hung up in a huff. What should you do now?
Save time and effort by not trying to convert everyone to your viewpoint.
You may not realize it, but you use physical signals to “read” people’s thoughts. You often can tell if people are lying to you, for example. As you listen to their words, also listen for:
Force-feed your creative thinking by following science fiction writer Ray Bradbury’s formula: