Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

You’ll probably never need courage to do your work, at least the kind of courage required against physical threats like torture or gunfire. Still, understanding courage can help you become a better leader.
When your people make mistakes, it’s often tempting to forgive. After all, we’ve all messed up at some point, haven’t we?
Gee, my team might lose this sale. If that happens, we could miss our quota. If we keep losing sales, I could lose my job. These days, out-of-work managers need months or years to find a new job. I couldn’t pay our bills. I’d be pumping gas for a living!”
Picture this: Over the door of your conference room runs a marquee with a running total of attendees’ wages and the revenue they’re not bringing in while they rot in some blasted meeting.
Lisa Price’s homemade body products have made it into the homes of celebrities such as Halle Berry and Chaka Khan, and each of them carries the brand name “Carol’s Daughter.”
In 1963, John F. Kennedy went to West Berlin and declared that, while freedom comes hard and democracy isn’t perfect, “We have never had to put a wall up to keep our people in.”


One way to hang onto your lead is to maintain the pressure after a surprise attack. Here’s a schoolyard stunt that illustrates the point:
Cultivate the habit of asking “What went right?” after successes as often as you ask “What went wrong?” after setbacks.
The only guaranteed way to keep people from wasting time in your organization is to stop wasting time yourself.
How did the iPod MP3 player—not a computer—become Apple’s defining product over the past three years?