In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
Mackay Envelope Co. CEO Harvey Mackay built his empire by negotiating
strategic deals … with paper makers, printers, suppliers. Nearly
everything he built involved a deal. Here are Mackay’s six top rules for power dealing:
Show that you’re a leader who’s on top of thing.
Not only do real leaders never cheat, but they never take unfair advantage. That may raise eyebrows in an environment where businesspeople press
for every advantage, but petrochemical tycoon Jon Huntsman says that,
after negotiating a deal, both sides need to feel like winners ... so
they’ll come back and do business together again.
It looks like a chunky pepper grinder, but the world’s first pocket
calculator—mechanical, not electronic— came into this world only
through utter persistence.
In The Republic, Plato
describes a group of prisoners who had been chained in a cave for so
long that they believed the shadows that played across its back wall
were reality. That sounds outlandish, but is it?
“Our keynote speaker just cancelled,” the caller says, “and we were
wondering if we could ask you to take her place. The problem is, we
need you to do it in three days.” Think you can’t give a top-notch speech on such short notice? You can if you take this approach:
Famed mountain trapper Kit Carson once tried to rescue a captive, Mrs. James White, from some Apaches. Carson caught up with the natives who held her and might have been able
to save her, but his commander refused to let him attack. The commander
mistakenly thought the Apaches might want to negotiate.
Even in grim circumstances, hope is what keeps leaders going. Certainly, that was the case for Lt. Bob Dole, who took a hit during
World War II and lost the use of his right arm.
It’s a growing truth: The closer you are to the top, the more you’re in
danger of lacking for professional development, feedback, friendship,
recognition and praise. Regular praise and professional development often dry up near the top of the food chain.
As Philadelphia Eagles fans “welcomed” him with a lusty chorus of boos,
newly drafted quarterback Donovan McNabb must have questioned his debut
to the National Football League. “I hadn’t even taken a snap and they were on me,” says the Eagles top
draft pick of 2000, whose selection die-hard Eagles fans, um, disagreed with.