In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
Q. My bosses and colleagues are almost
gushy when praising me for my work. It gets embarrassing. I don’t do
anything exceptional here (and I’m not just being modest). My job isn’t
challenging; I just go through the motions. The more others praise me,
the less I respect them. Does this make sense?
Q. When I returned from the Easter holiday, I learned that my colleague’s title was upgraded and mine wasn’t.
When trying to impress a potential employer over the phone, do more than monitor your vocal pitch, volume and inflection.
When you’re sharing insights with a bigwig, be bold and brief.
When you offer to do someone a favor, that person will feel an instinctive urge to help you in return.
Before you ask for a raise, write a one-page memo that summarizes why you’ve earned it.
During layoffs or a massive reorganization, resist distractions.
Jerry Colangelo, owner of the Phoenix Suns and Arizona Diamondbacks, runs businesses that employ more than 5,000 people. His employees have ranged from basketball stars such as Charles Barkley to part-timers at ballpark concession stands. We spoke with Colangelo about his management philosophy and the lessons he has learned after 33 years in the business of pro sports.
Thirty years ago, we called it “the generation gap.” Now we fret about keeping Generation X workers happy. But managers still wonder how to cultivate young employees who bring different attitudes to the job.
You may think that you are a good manager, but you’ll sabotage your success if you don’t talk like a leader. By overdosing on qualifiers, inserting lots of needless filler phrases and giving wimpy opinions, you’ll lose chances to earn the respect of your employees and bosses.