In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?
We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.
Your boss's friendship with an employee stop her from seeing the employee's shortcomings.
Just as you avoid desk clutter by making a snap decision to use, file or discard incoming papers, apply the same method to reducing e-mail buildup on your computer.
If an employee refuses to do work or argues with you, resist the urge to fight back by declaring “that’s unacceptable” or “you better shape up.”
Always keep a pen and pad handy when you’re on the phone.
Standing up straight and balancing your weight on both feet can improve your image.
You want people to see you as bright, attentive and incredibly quick. But you secretly wonder if you’re really all that brilliant. Don’t worry.
How to deal with uncomfortable situations in the workplace.
There’s a fine line between assertiveness and aggression. Here’s how to make sure you don’t cross it.
You like to tell your team, “I’m here to help and answer any
questions.” That’s fine. But some people will more than accept your
offer of assistance: they’ll enlist you to do their work for them.
It’s great to receive e-mail when you’re seated at your office
computer. But what happens when your boss or a key client sends you
crucial e-mail while you’re rushing through an airport to catch a plane?