Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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People tend to overuse the passive voice because they think it’s more professional. In truth, readers prefer active sentences for their more direct and engaging tone. How can you spot a passive sentence? Three telltale signs: 1. Something happens to the subject of the sentence. Example: “The report was written last week.” 2. It contains […]
Starting off a letter or an e-mail message with a drab opening (“This is in response to …” or “Enclosed please find”) is a sure-fire way to put your readers to sleep just in time to miss your most important points. Add variety—and persuasiveness—to your messages by starting sentences with words that grab readers. Here’s […]
In a perfect world, we’d dish out compliments more freely than sprinkles on a kid’s ice cream cone.
 Whenever you can, build immortal works.
Polish your reputation as a big-picture person by breaking your responses to questions into distinct sections
When Mary Kay Ash started her career in sales with Stanley Home Products, she figured she could learn something at the company’s annual convention. Those three days changed her life.
Eloquent words are fine, but they turn hollow without the courage to back them up.
Pop culture guru Malcolm Gladwell was engaged in a public debate with University of Chicago scholar Steven Levitt, when he noticed something he’d never seen before: Levitt was actually listening to Gladwell’s argument.
After about 10 years of trying unsuccessfully to persuade major retailers to come to America’s urban centers, Joe Sitt started building a retail empire of his own in the nation’s inner cities. Here’s how Sitt succeeded:
When black singer Sam Cooke toured England in the 1960s, he spoke with music critics about his songwriting, the music business and the history of rock ‘n’ roll.
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