Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Problem: Lisa DiBuono, a legal administrative assistant in Greenwich, Conn., wants to know whether to capitalize seasons. Lesson: When you’re referring to a season, keep it lower case. If the word is part of a formal title, capitalize. Correct: “We’ll begin office renovations in the spring.” “The office dress code for summer is more relaxed.” […]
It pays—literally—to keep tabs on what the competition is up to. By analyzing your competitors, you can anticipate new opportunities and developments in the market, make better operations decisions and more effectively evaluate your strengths and weaknesses.
Used judiciously, instant messaging (IM) allows your business to cut down on long distance charges, conduct real-time interaction with clients, and host chats and conferences with vendors. But used without guidelines, it can hamper productivity, embarrass you and even jeopardize your company’s trade secrets.
Uncover your negotiation opponent’s hidden agenda, with this classic sales question:
Determine who the real contributors are by asking individual team members for their confidential views
Realize more of your ambitions by attacking them with this conviction:
Help your people understand the complexities of an issue
Stay focused on key initiatives by identifying between three and five battles that are critical to your success right now.
A survey for a forthcoming book, Business at the Speed of Molasses, found that people feel more motivation, energy and enthusiasm if they think their employer’s core values are “crucial and part of everything we do.” Here are 9 questions to test the strength of your team’s belief in your organization’s core values:
Check your listening skills by … having your hearing tested.
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