Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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When he acquired high-end lawn mower manufacturer Snapper in 2002, CEO Jim Wier’s lowest-priced machine sold for about $350. Because Wal-Mart also sold six other kinds of mowers for less than $200, Wier decided to pull the plug on his marketing deal with the giant retailer. But, feeling that he owed an explanation, Wier headed to Arkansas to meet a Wal-Mart VP.
The jazz composer and orchestra leader Duke Ellington was born only 34 years after the 1865 emancipation of slaves. His father worked first as a butler at the White House and later as a blueprint maker for the U.S. Navy.
Paul McDermott moved up from a high-volume producer in commercial real estate to a vice president at Freddie Mac. Along the way to becoming an executive, he learned a most important lesson:
"How do I get my team to begin generating new ideas—and keep generating them? Where do I start?"
Are there workers in your department who qualify as constant complainers? If so, you've probably wondered how to get them out of your office and back to work. Here are some ideas:
People tend to overuse the passive voice because they think it’s more professional. In truth, readers prefer active sentences for their more direct and engaging tone. How can you spot a passive sentence? Three telltale signs: 1. Something happens to the subject of the sentence. Example: “The report was written last week.” 2. It contains […]
Starting off a letter or an e-mail message with a drab opening (“This is in response to …” or “Enclosed please find”) is a sure-fire way to put your readers to sleep just in time to miss your most important points. Add variety—and persuasiveness—to your messages by starting sentences with words that grab readers. Here’s […]
In a perfect world, we’d dish out compliments more freely than sprinkles on a kid’s ice cream cone.
 Whenever you can, build immortal works.
Polish your reputation as a big-picture person by breaking your responses to questions into distinct sections
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