Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Customer-service workers are the face of your company, and they’re especially vital at smaller businesses. So, don’t just rely on a résumé and a good first impression to choose such employees.
End with a preposition only when it keeps you from sounding hopelessly stilted.
Ensure the success of your next presentation with these three keys:
Cement group decisions by asking your team this one question:
Even if you earned every bit of what you’ve achieved, you’ll win over more followers and avoid any taint of arrogance if you show gratitude. Take Don Cooper, pitching coach for the Chicago White Sox and the man perhaps most responsible for leading this team of castoffs into last fall’s World Series.
As an Arizona state senator in 1971, Sandra Day O’Connor began her campaign to have a woman appointed to the U.S. Supreme Court. O’Connor had to decide which social conventions to keep and which to toss. She decided to keep wearing dresses, but here are two “rules” she flouted:
Robert Crandall headed engineering and manufacturing at Eastman Kodak during the “copier wars” with Xerox back in the 1970s. He faced two problems:
When you have to deliver bad news to your people, follow this protocol that medical doctors use to tell patients about dire prognoses:
Ralph Waldo Emerson is usually remembered as an American poet and philosopher, not a career-development expert. Yet, the philosophy of self-reliance that Emerson developed with his friend Henry David Thoreau offers a blueprint for accomplishing remarkable things in life.
Growing up in Texas, the young Ross Perot had never seen a ship or an ocean but knew he wanted to attend the U.S. Naval Academy in Annapolis, Md., because his scout leader had gone there. Perot’s buddies couldn’t understand why he was so determined (read: “stubborn”), but he’d made up his mind.