Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

An interview with Horst Schulze, president of the Ritz-Carlton Hotel Co.
As a brainstorming session peters out, don’t rush for the exits.
If once-productive employees slack off, express your surprise.
Some employees love to “borrow” everything from pens and scissors to start-up software CD-ROMs.
Some CEOs don’t like to listen to naysayers. But Gregory Slayton, head of ClickAction Inc. in Palo Alto, Calif., loves an argument.

Give an overview

by on December 1, 2000 5:00pm
in Workplace Communication

Give an overview before you plead your case in any situation.
You ask for ideas, but they come at a price. Some employees will repeatedly insist they have a great idea and prod you to act on it.
Don’t assume you must sound crestfallen.
With nearly 30 years of experience and several awards for selling animal health products, Marvin Fisher was assigned to a top sales unit after a company merger. About a year later, the company...
How to deliver bad news that needs delivering.