Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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Eloquent words are fine, but they turn hollow without the courage to back them up.
Pop culture guru Malcolm Gladwell was engaged in a public debate with University of Chicago scholar Steven Levitt, when he noticed something he’d never seen before: Levitt was actually listening to Gladwell’s argument.
After about 10 years of trying unsuccessfully to persuade major retailers to come to America’s urban centers, Joe Sitt started building a retail empire of his own in the nation’s inner cities. Here’s how Sitt succeeded:
When black singer Sam Cooke toured England in the 1960s, he spoke with music critics about his songwriting, the music business and the history of rock ‘n’ roll.
The success story of Dan Mintz’s advertising agency in China is one of patience and persistence. But above all, it’s about guanxi (gwan-she), or building relationships.
New England Patriots head coach Bill Belichick has won the Super Bowl three times despite working in a league structured to discourage football dynasties. At least in part, he does it by:
Bernie Sanders, the independent congressman running for an open Senate seat in Vermont, certainly holds unconventional—some would say career-killing—views as a democratic socialist. But the voters keep sending him back to Washington because of these three traits:
As a sideman in countless acts before hitting it big, guitar god Jimi Hendrix was so unassuming that he could pester blues masters like Albert King about how they bent the guitar strings to produce a certain sound. The stars gladly shared trade secrets, never guessing how fast Hendrix would surpass them.
Effa Manley was the only woman owner in the Negro baseball leagues. Manley co-owned the Newark Eagles with her husband Abe, but it was Effa who ran the show.
As a new Marine Corps lieutenant, Peter Pace arrived in Vietnam just in time for the Tet Offensive, during which about 84,000 Viet Cong and North Vietnamese fighters attacked 36 cities and towns in the early months of 1968. Now a general, Pace tells two stories of how he developed as a leader.
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