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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

Q. My boss is a strong-willed guy. You can’t win an argument; he has an answer for everything.
Jim Ericson, 63, runs one of the best life insurance companies in the United States: Northwestern Mutual. The Milwaukee-based giant is the country’s largest provider of life insurance. Its 2.8 million policyholders own more than 5 million policies. Readers of both Fortune and Worth magazines have selected Northwestern Mutual as their favorite insurance company.
If you want to impress your boss with brilliant ideas, pick the right time.
You’re annoyed by a co-worker’s behavior, so you speak up.
You already know not to initiate office gossip.
Instead, shake hands and wish them well.
Q. My boss is a motormouth. She wastes my time and I’m less productive because of it.
Advice on how to handle these sticky situations at work...
There’s nothing I hate more than a showboat. Some cockiness is fine, but I don’t like to manage hotshots who corner me to brag about their exploits. Hit me on a bad day and I’m liable to say, “Get out of my face.”
Q. I’ve just taken a new job. My employer made lots of promises. The job isn’t great but if all these promises come true, I’ll be happier. What can I do to hold my boss accountable?