Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

As a graduate student at the University of Chicago in 1970, Michael Powell opened a used bookstore after borrowing $3,000. He built shelves, started selling and kept increasing inventory, expanding the shop and adding employees. He repaid the loan.
Deliver a tighter presentation by dividing your notes into sections and assigning a time period to each. Example: “Company Background, 9:00 – 9:10,” “Current Company Priorities, 9:10 – 9:25.” Wrap up each section on time and move on to the next.
Reap the most from your network by deciding on a few things members can do for each other.
Keep tabs on former star employees by calling them at least twice a year.
Southwest Airlines co-founder Herb Kelleher tells the following story about acquiring tiny carrier Morris Air:


These steps sound basic, but omitting one can kill any benefits you would’ve reaped from taking an important person to lunch.
Here’s how the best leaders turn people into top performers:


You probably know Gen. George S. Patton for his “blood ’n’ guts”approach to battle, but he dedicated himself to something far less obvious:  preparation.
Learn from the last samurai, Saigo Takamori, who’s still revered in Japan 120 years after his death for his courage, simplicity and fairness.
In high-stakes negotiations, sitting across the table from your opponents ends the signal that you are enemies, not collaborators who are looking for solutions that meet both your needs.