Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

Survive your biggest setbacks by thinking like Thomas Edison.
J.K. Rowling’s boyfriend was moving to Manchester and wanted her to move, too. During her train trip back to London after a weekend spent looking for an apartment, the character of Harry Potter simply popped into her head. There was a glitch, however. Rowling didn’t have a writing utensil.
Jimmy Doolittle, one of the great aviation pioneers and a wildly successful air racer himself, saw the need— and the market—for bigger, safer planes in the 1930s. So, he tried to convince Shell Oil Co. to produce a standard, higher-octane fuel for larger planes, which were still in the design phase. “But Jimmy, this country is in a deep depression,” said Alex Fraser, vice president of Shell. “You want to spend millions of dollars on a product with no guarantee of a market.” Doolittle stuck by his guns.
Ever so slowly, brothers Michael and Brian McMenamin have built up their pub chain, McMenamins, to 50 locations across Oregon and Washington. But profit isn’t the point: it’s having fun. Starting with Oregon’s first brewpub in 1985, the brothers created the McMenamins chain to indulge their passions for art, history, food, drink and conversation.
Leaders stick by their friends through thick and thin, right? After all, loyalty is a good thing. Or is it?
The pitcher may run the show in baseball, but the catcher often leads the pitcher. Take Brian Schneider, catcher for the Washington Nationals. Although he has great physical skills, it’s Schneider’s finesse with pitchers that makes him stand out.
After the battles of Shiloh and Vicksburg, when Ulysses Grant had developed fully as a general, he was called upon to resolve a crisis in Tennessee, where Chattanooga had become a trap for Union forces. Grant’s decisions underscored his competence, in these ways:
A recent Wall Street Journal article asks a question on the minds of many managers: "In an era when almost anything goes, are any topics still taboo at work?"
In an ever-changing world of work, proper workplace etiquette never goes out of style. Here's some insight from expert Peter Post, as reported on
Managers have been trained in any number of strategies and systems to resolve conflicts. But most of those can be implemented only after you've made this basic first choice—Do I avoid, bargain or control?