Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

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How to respond to a number of uncomfortable situations in the office
You want to extract great ideas from your team, so you call a meeting and ask for everyone’s input. Just make sure to lead a stimulating discussion where sparks fly.
An interview with Horst Schulze, president of the Ritz-Carlton Hotel Co.
As a brainstorming session peters out, don’t rush for the exits.
If once-productive employees slack off, express your surprise.
Some employees love to “borrow” everything from pens and scissors to start-up software CD-ROMs.

Reading in a rush?

by on December 1, 2000 5:30pm
in Workplace Communication

Scan the first and last paragraph of a long document.
Nine out of 10 people daydream in meetings, according to Training & Development.
Your boss walks into your office to deliver bad news about a lost account, late shipment or assembly-line bottleneck. Score major points by replying like a CEO.