Nearly half of U.S. employees say their employers have not set clear performance goals for them. Solution: Encourage supervisors to use these six steps to create a...
Process every employee complaint without commenting on its merits or on the potential consequences of making the complaint. Remind managers to do the same. Never make...
What’s a manager to do when faced with conflicting accounts of an argument between employees? An important part of that answer is to resolve it quickly, before the...
Question: I
have an office mate who is very nosy. We have different positions. I
have a lot of traffic flow with vendors and other employees who ask me
for help or...
Question: Last
spring, the company hired an AA. She conducts her personal business
loudly so it echoes down the hall, slams doors and comes to my desk in
the front...
"Logic bombs" and sabotage aren't the makings of a James Bond film. They're problems any employer can face in this electronic age. Sometimes, employee malice is to...
Question: A
younger woman (early 20s) is working our switchboard. She has stolen
from people before but no one has been able to catch her in the act.
(She’s...
Question: I work in at a college and have a situation: One of my co-workers is very
sensitive to smells (perfumes, colognes, etc.) and is often relocated to other...
Question: I am a notary public and I was asked by my new boss to sign some legal
documents for the sale of his home. I accidentally entered the wrong
expiration date...
Question: We have several partners in our law firm who constantly ask administrative
staff to do personal things, like shop online, wrap gifts, make
personal travel...
Question: I'm wondering if any of my fellow admins/executive assistants
know of a book on business etiquette.For example:
How to introduce someone to the...
Question: I have a co-worker who wears
trashy clothing to work almost every day. Even when she tries her
hardest to dress professionally, she still looks horrible...
Question: I
have been an admin. for about 2 years -- it is my first job out of
college -- and I recently had my annual review. Everything went fine,
but one...
"Most leaders truly want to do the right thing," says Quint Studer, consultant and author of Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference. "They...
Question: I work in an office where I am in the center of everything, so I can hear and
see everything that goes on. One of my co-workers pretends to work...
Question: I work in a nice
office with a lot of nice people around. Sometimes, however, the lady
next to me in her cube will chew gum ... then, she will pop it. Not...
Question: We have an office of about 70 employees, about 55 of whom have
face-to-face contact with the public. The owner would like all patients welcomed
with...
Question: I work with a person who has recently been promoted into the management ranks.
My problem is that she over explains the simplest thing. I hate to interact...
