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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

Progressive discipline is a system in which penalties increase upon repeat occurrences. But don’t pick and choose which employees you run through progressive discipline. It’s critical to apply those procedures to all employees or none, as this new case shows ...

When a colleague or customer gets so upset they stop making sense, you need to remember this: Too much adrenaline is muddling their thinking. Here are the most common forms of ranting, along with what to say to get them back on track quickly:

HR professionals are often in the position of having to say "no" to employees. Don't make that negative perception worse with the nonverbal cues you may be inadvertently giving off. Here are five negative "microexpressions" common to women ...

If you procrastinate, you’re stealing time that could help you ace your work. This quiz will help you tell if procrastination is hampering your effectiveness:

To thrive in the business world, you need to cultivate the “five minds” that make up the learning capacities, says Howard Gardner, the Harvard professor who advanced his now-famous theory of multiple intelligences. Those five minds are:

Reduce the odds that a conversation will bog down when people take things too personally by avoiding statements that begin with “you.” ... Learn how you can add more value at the office by conducting your own “listening tour.”... Stay current on technology by signing up for free e-newsletters. ...

When you’ve forgotten someone’s name, trying to fake it can backfire. Besides, says behavior strategist and author Joe Takash, there’s a real benefit to making sure you get people’s names right: stronger relationships. He offers five tips:

In the days leading up to his start as host of The Tonight Show, Conan O’Brien said he felt like a racehorse being led to the gate, rearing and bucking and eager to get started ...

Question: “I have been fired from almost every job I have ever had. My friend says I’m just unlucky, because I seem to wind up in impossible situations that I can’t escape. I know that difficult people are everywhere, but I guess I haven’t learned how to properly navigate around the worst ones. I’ve tried the fight-back approach and the just-deal-with-it approach, but neither seems to work. Last time, I made a pre-emptive strike by complaining to human resources, but I still wound up on the losing end of the stick. I have been fired from five jobs in seven years. What would you recommend for someone like me?” — Nathan

No one expects bad things – and by bad, I mean catastrophically bad – to happen to them. Yet terrible tragedies happen to people who didn’t expect them every day of the year. You can’t take a vaccine to immunize yourself against ill fortune. But you can prepare for disasters before they happen.