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Workplace Communication

In an era of Casual Fridays and work-from-home colleagues, how can you maintain effective office communication in a changing business climate?

We’ll steer you through changes in business etiquette, and help you successfully navigate through the new realities of workplace conflict and office politics.

Technology is blurring the lines between work and leisure and revealing real tensions between Gen Y, Gen X and baby boomer employees. The generations have very different ideas about what is and isn’t an appropriate use of technology in the office. Here's one simple solution for bridging the gap.

A new study estimates that nearly two-thirds of Facebook users access the site at work. On average, they spend 15 minutes on the site during work hours, and the electronic back-and-forth could represent as much as 1.5% of an employer's productivity losses. The good news: You can stop it.

Question:  “Last year, a woman in our company wore a red satin corset, tight skirt and eight-inch platform heels to the holiday party. Although this outfit was not particularly revealing, one of the vice presidents thought it was “trashy looking.”  She believes employees should dress conservatively at business functions because they are still representing the company. Our executive team did not object to the “corset outfit” and prefers not to dictate what people should wear to office parties. However, the offended vice president, who is one of our top salespeople, refuses to attend any function where this type of dress is allowed. As the HR manager, I need some advice on how to resolve this issue.” —  Caught in the Middle




Do you read the publications that your customers, suppliers and outsourcing vendors read? If not, you’re putting yourself at a critical disadvantage and inviting unpleasant surprises. 

When two employees argue, you don’t want to get stuck in the middle. But as a supervisor, you need to do something.
If you’ve participated in an improvisational comedy class, you learned never to negate what you hear. The three magic words of improv are “affirm and add.” The same rule applies in a brainstorming meeting.
With a new year nearly upon us, the question arises: How will you make changes to improve your health?
Great speakers tell great stories. Illustrate your key themes with vivid, visually arresting anecdotes that capture a specific time, place and activity.

It’s not unusual to feel angry at work. But even when you are angry, you can fake it. By using the cues below, you’ll seem to have emotions under control if you must engage in conversation when anger is surging:

At an administrative assistant gathering recently, one admin pro talked about how uncomfortable she felt drawing attention to herself. It’s not unusual among women: Girls are taught to sit up straight, mind their manners and not to brag. But these are the habits that can hold you back professionally.